At a Glance
- Tasks: Coordinate a team of maintenance engineers to ensure top-notch service for clients.
- Company: Join Innoventive Property Services, a leader in commercial cleaning and maintenance since the 1950s.
- Benefits: Full-time role in Central London with competitive salary and growth opportunities.
- Other info: Dynamic work environment with a focus on quality and client satisfaction.
- Why this job: Be the key link between clients and engineers, making a real difference in service delivery.
- Qualifications: Help desk experience and team management skills are essential; customer service experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Innoventive Property Services is part of a privately owned group with origins dating back to the 1950s. Innoventive specialises in commercial cleaning, security, and maintenance services. The group operates contracts ranging from under £50K to over £1m, with a strong presence in London and experience managing over 300 sites nationwide.
Role Description
This is a full-time, on-site role based in our Mayfair office (Central London). The role involves daily managing and coordinating a team of maintenance engineers to complete maintenance requests from a number of retail, hospitality and corporate clients across London and the UK and ensuring efficient responses to clients' needs.
You will actively communicate with the engineers throughout their shifts to ensure jobs are being completed correctly and of a high quality in order to retain client accounts. You will be expected to regularly update clients on their job requests and ensure systems are updated accurately to create accurate billing and payroll records. Additional responsibilities include maintaining the help desk system to meet service-level standards.
Qualifications
- Strong help desk experience and experience in coordinating / managing a team of maintenance engineers
- Basic knowledge of maintenance works would be ideal.
- Excellent verbal and written communication skills in fluent English language
- Ability to multitask, prioritise maintenance requests, and manage time effectively
- Experience in customer service is required
- Proficiency in using helpdesk software e.g. ProNett, Expansive, RiskWise, RiskProof, Alert65, Excel spreadsheets and familiarity generally with Microsoft and IT systems is preferred
- High school diploma or equivalent required; technical certifications or relevant higher education preferred
Maintenance Helpdesk Coordinator employer: Innoventive | Impressco
Innoventive Property Services is an exceptional employer, offering a dynamic work environment in the heart of Mayfair, London. With a strong focus on employee development and a commitment to high-quality service, team members enjoy opportunities for growth within a supportive culture that values communication and collaboration. The company's long-standing reputation and diverse client base provide a rewarding experience for those looking to make a meaningful impact in the maintenance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Helpdesk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services industry, especially those who might know someone at Innoventive. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your help desk experience and team coordination skills. Think of specific examples where you’ve successfully managed maintenance requests or improved client communication – these stories will make you stand out!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the helpdesk software mentioned in the job description. If you can demonstrate your proficiency during the interview, it’ll give you a serious edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Maintenance Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Maintenance Helpdesk Coordinator role. Highlight your help desk experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience managing teams and coordinating maintenance requests, so we can see your passion and expertise.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Innoventive | Impressco
✨Know Your Stuff
Make sure you brush up on your help desk experience and any knowledge of maintenance works. Be ready to discuss specific examples of how you've coordinated teams in the past, as this will show you understand the role and can hit the ground running.
✨Communication is Key
Since you'll be managing a team and liaising with clients, practice your verbal and written communication skills. Prepare to demonstrate how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Get Familiar with the Tools
If you have experience with helpdesk software like ProNett or Excel, make sure to mention it! If not, take some time to learn the basics of these tools. Being tech-savvy will give you an edge and show that you're proactive.
✨Show Your Multitasking Skills
The role requires juggling multiple maintenance requests, so be prepared to discuss how you prioritise tasks. Think of examples where you've successfully managed competing demands and how you ensured quality service delivery.
