Reporting to Technology Services Manager
Full time role, London office based, 5-day week.
Introduction
At its heart InnoVent is an IT Equipment leasing business. What is different about us is that we have created a circular economy proposition where 2 and 3 year old laptops, desktops and tablets, initially leased to corporate and commercial businesses, are returned, refurbished and then re-rented to a secondary customer. By using and reusing IT equipment we reduce waste, expand the use of IT to second and subsequent customers and improve our environmental footprint while making an ethical profit.
“2nd Life IT” is our simple proposition was to provide refurbished and remanufactured laptops, desktops, tablets and Apple equipment either as a cash sale or as a “Device as a Service” subscription at a fraction of the cost of new equipment.
All our 2nd Life equipment has been remanufactured or refurbished to a very high standard both functionally and cosmetically and comes with the peace of mind of a “swap out” return to base warranty.
As a result of the expansion of our 2nd Life proposition over the last five years, we now need additional technical and engineering resources for our London office to support our solution.
About the Role
We are seeking a proactive and detail-oriented IT Technician with a technical background in the repair and refurbishment of laptops, mobile and other IT assets. The ideal candidate will have hands‑on experience in repairing laptop and mobile devices, along with exposure in supporting the underlying operating systems (Windows 11, MacOS, Android, Apple iOS).
You will join an expanding team of technicians, providing IT services to our customer base. These services include the refurbishment of 2nd Life devices to an agreed standard, repair or replacement of devices under warranty, and inspection and grading of devices on return at the end of a lease period.
Build Relationships Across the Business
You will work closely with the Head of Remarketing, Technology Services Manager, Remarketing Operations Manager, Senior Technician and fellow IT Technicians based in our London office and interact with our enthusiastic and vigorous sales team, along with the Directors and Senior Management.
The heart of our business is service delivery. It’s what differentiates our business from others.
Getting things right first time, every time
It’s a tough ask, but this is the aspiration for our business and one that you should work with the rest of the InnoVent team to strive to achieve.
Outline of the Role
Below is an outline of the role, the different aspects of the role, and examples of the work required.
Technical Vetting – End of Lease Equipment (London office)
- Unpack and check end of lease IT equipment returns from clients.
- Run Aiken Workshop Diagnostics Tools to check and identify faults with equipment.
- Identify missing equipment and damages, advise Remarketing Administration team in identifying the recharge costs.
- Use Aiken software to securely data purge devices and reload Operating Systems, update software, BIOS, patches and drivers.
- Technically grade devices on return from customers to decide on repair, refurbishment or spares.
Repairs and Warranty
- Repair customer devices, either under warranty or as a chargeable service.
- Prepare cost estimates for the repair of devices.
- Troubleshoot device issues to operating system level.
- Update customers on the status of their repairs.
- Liaise with couriers to organise collections and deliveries of repaired devices to customers.
- Work with the Technical Services team to refurbish laptops and other devices for resale, or client devices for reuse, to an agreed standard and quality.
- Refurbishment work will include vinyl coating laptops, upgrading memory and storage, replacing CMOS and device batteries, updating the BIOS, reloading the operating system and thoroughly cleaning devices, both inside and out.
- You must have the required skills to refurbish 40 devices per week & complete warranty repairs.
2nd Life Spares Stock Management
- Manage spares and accessories for project work, e.g. USB keyboards, mice, power cables, Display Port cables, monitor stands etc.
- On a monthly basis power up all 2nd Life support stock, update BIOS if required, update Windows patching. Charge laptop batteries to 100%.
Helpdesk / Stock Management
- Work with members of the Technical Services team to administer our Zoho Desk helpdesk systems and Zoho Inventory stock management systems.
- Keep service desk tickets updated with current status in a timely manner.
Projects, Client Installations
- Work with the Head of Remarketing and Technical Services team to help manage equipment refresh projects, for example laptop and monitor deployment projects.
Technical Knowledge / Knowhow
The role will require the following knowledge and experience and the continuing development of these attributes over time.
- Expertise in Windows and Apple PC computing hardware.
- Expertise in Apple and Samsung smartphones, function, features and specifications.
- Expertise in computer hardware specifications, Windows and Apple, processor types, speeds, Intel generations.
- Expertise in computer upgrades and repairs, fitting new LCD screens to laptops, fitting memory, changing hard drives, fans, batteries, laptop keyboards.
- Competent in Aiken Workbench Manager to securely purge data bearing devices.
- Expertise in testing and grading IT hardware.
- Expertise in Windows 10/11 Operating Systems, able to install Windows 10/11 Operating Systems, and apply latest patches.
- Able to reinstall Apple iOS, iPad OS, Mac OS, wipe devices.
- Able to reinstall Android OS, reset devices.
- Able to upgrade BIOS, Firmware on desktops and laptops.
Required Skills & Experience
- 1-2 years’ experience in troubleshooting and repairing laptop and mobile devices.
- Experience in applying vinyl wraps to laptops and screen protectors to mobile devices.
- Experience of working in a controlled ESD environment.
- Understanding of Microsoft Windows 11, with ability to troubleshoot build and installation related issues and to install and patch Windows 11 to agreed configurations.
Desired Qualifications
The following qualifications will be beneficial to the role, and if not already in place will be put into a training plan for the first 6 months of employment.
Why Join Us?
- Opportunity to work on impactful IT transformation projects.
- Collaborative and supportive team environment.
- Career development and training opportunities.
Place of Work and Days Required
Your place of work will be InnoVent’s London office, 65 Carter Lane, London EC4V 5DY.
- The role will require attendance to the office 5 days a week. Working from home is not available with this role.
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