At a Glance
- Tasks: Lead Salesforce platform design and mentor a junior associate while ensuring compliance.
- Company: Join a forward-thinking pharma company focused on innovation and quality.
- Benefits: Enjoy competitive salary, healthcare, free parking, and generous annual leave.
- Other info: Dynamic role with opportunities for professional growth and mentorship.
- Why this job: Make a real impact in a regulated environment while developing your technical skills.
- Qualifications: 4+ years Salesforce experience and strong declarative tool mastery required.
The predicted salary is between 50000 - 65000 £ per year.
As Salesforce Platform Lead, you sit at the intersection of declarative solution design, functional platform ownership, and compliance governance. You will translate business requirements into robust, scalable low‑code solutions while maintaining the platform's integrity in a regulated GxP/pharma environment. You will act as the functional authority for the platform, the primary gatekeeper for our external Salesforce partner, and the day‑to‑day technical mentor for our Salesforce Delivery Associate. This is not a dedicated project manager or stakeholder management role. You will be expected to be hands‑on on the platform every day.
Job Requirements
- 4+ years of hands‑on Salesforce experience in an internal platform ownership or Senior Administrator capacity.
- Demonstrable mastery of declarative tools: Flow Builder, complex security models, validation rules, and custom metadata.
- Proven experience managing or reviewing the output of an external Salesforce partner, specifically the ability to enforce a “clicks‑before‑code” methodology.
- Familiarity with maintaining change control or validation documentation, ideally within a regulated environment (Pharma, FinTech, or similar).
- Experience owning a Jira or equivalent sprint backlog, translating functional requirements into technical delivery tasks.
- Salesforce Administrator certification (minimum); Platform App Builder or additional certifications strongly preferred.
Desirable Key Skills & Experience
- Experience in a good practice, regulated pharmaceutical, CRO, or life sciences environment.
- Exposure to Salesforce Health Cloud, Experience Cloud, and/or PM/PSA integrations.
- Experience in technically mentoring a junior administrator or associate.
Job Responsibilities
- Platform Architecture & Declarative Build: Own the platform's declarative solution design, including advanced Flow automation, security models, object schemas, permission sets, and sharing rules. Design and configure native solutions that are scalable, audit‑ready, and aligned to business processes, aggressively prioritising standard functionality, other Salesforce offerings and AppExchange apps (e.g., Klient PSA) over custom code. Maintain an up‑to‑date configuration and integration register covering all core platform customisations and data flows. Actively co‑build alongside the Salesforce Delivery Associate on internal projects, translating functional specifications into shared configuration workflows and ensuring technical mentoring happens mid‑build.
- Salesforce Partner Governance: Act as the internal technical authority in all engagements with the external Salesforce partner and related vendors, critically reviewing proposed solutions before they are scoped or costed. Challenge and reject over‑engineered or Apex‑heavy proposals where declarative functionality is sufficient, protecting both budget and platform simplicity. Ensure all partner and vendor deliverables meet Innovative Trials' architecture standards, change control requirements, and good practice validation obligations before acceptance. Collaborate occasionally with the Technology Support Coordinator to streamline cross‑functional IT tasks, such as integrated user provisioning, identity management (SSO), and general tech stack alignments.
- Sprint & Backlog Ownership: Own the Salesforce Jira backlog: translating business requirements and business analyst user stories into well‑defined, technically accurate tickets. Manage sprint planning and sequencing, ensuring the platform roadmap is executed at pace without compromising quality or compliance. Collaborate with the Business Analyst to refine requirements before they enter the sprint, preventing rework and scope creep. Act as the support escalation point and operational safety net; willingly stepping into the day‑to‑day user support queue to execute basic configurations, bug fixes, or administrative tasks during peak periods or when the Salesforce Delivery Associate is at capacity.
- Good Practice Validation & Compliance: Enforce and champion Computer System Validation (CSV) and change control practices across all Salesforce modifications to ensure a validated, audit‑ready state. Govern the validation lifecycle: define the risk assessments and UAT criteria, while collaborating with the Salesforce Delivery Associate to execute test cases, scripts, and documentation. Partner with the Quality team to represent the Salesforce platform during internal audits, client audits, and regulatory inspections.
- Technical Mentorship: Provide day‑to‑day technical direction, sprint assignments, and configuration guidance to the Salesforce Delivery Associate. Support the Associate's professional development through structured coaching, code/config review, and skills progression planning. Act as the first technical escalation point.
Job Benefits
- Competitive Salary
- Free Parking
- Healthcare
- Life Assurance
- Flu Jab
- 24 days Annual Leave plus Bank Holidays
- Long Service Rewards
- EV Car Scheme
- Referral Programme
- Company Events
Salesforce Platform Lead in Letchworth employer: Innovative Trials
As a Salesforce Platform Lead at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive salaries, comprehensive healthcare benefits, and a strong emphasis on work-life balance, we foster a culture of collaboration and innovation, ensuring that every team member feels valued and empowered to make a meaningful impact in the regulated pharma sector. Join us to be part of a forward-thinking team where your expertise will be recognised and rewarded, and where you can contribute to shaping the future of our Salesforce platform.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Platform Lead in Letchworth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Innovative Trials values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Innovative Trials might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Innovative Trials!
✨Direct Apply to Innovative Trials
Let's not forget to apply directly through the Innovative Trials website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Platform Lead in Letchworth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Innovative Trials.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Innovative Trials. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Innovative Trials
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
