Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences and support sales goals.
- Company: Join Innovative Technology, a global leader in automated payment solutions with 30 years of innovation.
- Benefits: Enjoy flexible hours, 32+ days holiday, healthcare, educational sponsorship, and a modern gym.
- Why this job: Be part of a collaborative culture that values innovation and offers outstanding career growth.
- Qualifications: Experience in sales support leadership and strong communication skills are essential.
- Other info: Located in Oldham, with excellent transport links and a commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Sales Support Team Lead, who is looking to work in a fast paced, global, market leading company? Here at Innovative Technology, we have an excellent opportunity for a Sales Support Team Lead to join our talented team at our global head office in Oldham, Greater Manchester.
The Sales Support Team Lead role overview: As the Sales Support Team Lead, you'll be pivotal in delivering exceptional customer experiences and enabling our sales teams to achieve their goals. You'll be the central point of contact, driving efficiency, fostering teamwork, and championing continuous growth within the team.
Your Responsibilities as a Sales Support Team Lead:
- Provide expert customer service and order guidance via phone and email
- Prepare customer quotations as requested by clients and sales leadership
- Liaise with Production for on-time order fulfilment, manage backlogs, and provide updates
- Attend weekly production meetings to understand issues and inform stakeholders
- Update international Sales Support teams on stock, dispatch, and key information
- Test new CRM systems/procedures (e.g., Pulse) for global Sales Support teams
- Arrange Sales Support Team training on new systems and procedures
- Align sales order creation processes across UK, Spain, Germany, and USA
- Identify and implement team and system improvements for enhanced efficiency
- Drive continuous improvement for optimal customer service delivery
- Manage new leads/enquiries for absent Business Development Managers
- Resolve customer complaints regarding shipments, pricing, and other issues
- Perform ad-hoc duties for Sales Directors, Finance Manager & Finance Director
Your Skills & Experience as a Sales Support Team Lead:
- Lead new starter onboarding and regular team project reviews
- Manage daily team operations, support the people agenda, facilitate flexible working and manage annual leave
- Serve as a departmental subject matter expert, leading by example to foster a happy and productive team
- Set and monitor targets, champion best practices, and drive continuous team development through regular one to ones, mentoring, and appraisals
- Promote open communication, collaboration, and respect, working closely with stakeholders and supporting company values
- Manage sickness absences and partner with People & Resourcing on recruitment, investigations, and employee relations
Your Package & Perks:
- A competitive salary
- Flexible working hours
- 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year
- Enhanced maternity/paternity/adoption leave & pay
- Enhanced Pension Contribution
- Healthcare Insurance (including dental)
- Wellbeing support
- Life Insurance
- Income Protection Insurance
- Educational Sponsorship
- Electric Car Scheme
- Free secure parking
- Onsite electric car charging points
- Staff car workshop
- Free onsite modern gym
- Cycle to Work Scheme
- Informal dress code
- Paid breaks, with free hot premium drinks
Some of these benefits are subject to a qualifying period. We're Innovative… Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 150 based from our state-of-the-art R&D hub. From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation and control access for some of the world's leading companies. By being true to our values of Innovation, Collaboration, Respect and Drive we've seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You'll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links. We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.
What's next? If you're an experienced Sales Support Team Lead and want to join our award-winning team working on the latest cutting-edge technology, we want to hear from you.
Sales Support Team Lead in Oldham employer: Innovative Technology
Contact Detail:
Innovative Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Team Lead in Oldham
✨Tip Number 1
Familiarise yourself with Innovative Technology's products and services. Understanding the specifics of what the company offers will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples that highlight your ability to foster teamwork and drive continuous improvement.
✨Tip Number 4
Research common challenges faced by sales support teams in the tech industry. Being able to discuss these challenges and propose potential solutions will set you apart as a proactive candidate.
We think you need these skills to ace Sales Support Team Lead in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and team leadership. Use specific examples that demonstrate your ability to drive efficiency and foster teamwork, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with their values of Innovation, Collaboration, Respect, and Drive, and provide examples of how you've successfully managed teams and improved processes in the past.
Highlight Customer Service Skills: Since the role involves providing expert customer service, be sure to include any relevant experiences where you resolved customer complaints or improved customer satisfaction. This will show that you understand the importance of exceptional customer experiences.
Showcase Leadership Experience: Detail your experience in leading teams, including onboarding new starters and conducting performance reviews. Highlight any specific achievements that demonstrate your ability to mentor and develop team members, as this is crucial for the Sales Support Team Lead role.
How to prepare for a job interview at Innovative Technology
✨Showcase Your Leadership Skills
As a Sales Support Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to mentoring and driving performance.
✨Understand the Company Culture
Innovative Technology values innovation, collaboration, respect, and drive. Familiarise yourself with these values and think about how you can embody them in your role. Be ready to discuss how you can contribute to maintaining this culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service expertise. Think of specific situations where you've resolved customer complaints or improved team efficiency, and be prepared to share these stories.
✨Know the Products and Services
Research Innovative Technology's products and services, especially those related to payment solutions and facial analysis technology. Being knowledgeable about what the company offers will show your genuine interest and help you stand out during the interview.
