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- Tasks: Provide top-notch customer support and troubleshoot technical issues for our diverse clientele.
- Company: Join Innovative Technology Ltd, a global leader in secure payment solutions with over 30 years of innovation.
- Benefits: Enjoy flexible hours, 32 days holiday, healthcare, educational sponsorship, and a modern gym.
- Why this job: Be part of a dynamic team that values innovation and collaboration while making a real impact.
- Qualifications: Experience in customer-facing roles, strong communication skills, and a knack for problem-solving are essential.
The predicted salary is between 28000 - 42000 ÂŁ per year.
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Are you an experienced Customer Support Advisor, who is looking to work in a fast paced, global, market leading company?
We’ve an exciting new opportunity for an experienced Customer Support Advisor to join our Global Customer Support Team in Oldham, Greater Manchester.
You’ll be responsible for providing excellent first line support to our UK-wide and European customers troubleshooting a broad range of technical matters. As a natural problem solver, you’ll be required to learn and advise on mechanical, electrical and software installations and issues.
As a Customer Support Advisor, you will have the following responsibilities:
- Providing excellent customer service and technical support to new and existing customers relating to our cash validation and print products and services.
- Gaining knowledge of the entire mechanical, electronic and software product range.
- Investigation of technical faults, bugs, recurring issues and product fault trends escalating to the Customer Support Engineers where necessary.
- Working to tight deadlines, whilst managing multiple tasks simultaneously and ensuring quality is consistently high.
- Supporting an international customer base
- Taking accountability for systems infrastructure, that it is up to date and fit for purpose, and to ensure smooth processing of datasets, minimising backlog of jobs.
- Managing stakeholder expectations regarding product/shipment availability and quality.
Qualifications, Skills & Experience required to become our Customer Support Advisor:
- Significant hands-on commercial experience in a customer-facing role, ideally within a technical support environment.
- A relevant vocational course certification, or equivalent practical experience in a similar position.
- A proven analytical and creative approach to identifying and resolving technical issues and capable of explaining technical information clearly and concisely to diverse customers.
- Excellent verbal and written communication skills
- Highly organised with excellent attention to detail, capable of managing documentation and processes efficiently
- To work effectively to deadlines, manage multiple tasks simultaneously, and consistently deliver high-quality support.
- A proactive and adaptable team player committed to customer satisfaction.
Package & Perks you will receive as our Customer Support Advisor:
- A competitive salary
- Flexible working hours
- 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year
- Enhanced maternity/paternity/adoption leave & pay
- Enhanced Pension Contribution
- Healthcare Insurance (including dental)
- Wellbeing support
- Life Insurance
- Income Protection Insurance
- Educational Sponsorship
- Electric Car Scheme
- Free secure parking
- Onsite electric car charging points
- Staff car workshop
- Free onsite modern gym
- Cycle to Work Scheme
- Informal dress code
- Paid breaks, with free hot premium drinks
We\’re innovative…
Trading for over 30 years here at Innovative Technology, where we have offices on five continents & employ around 400 people, with almost 200 based from our state-of-the-art R&D hub & global head office in Oldham, Manchester.
From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation & control access for some of the world’s leading companies.
By being true to our values of Innovation, Collaboration, Respect and Drive we’ve driven significant growth and won numerous domestic & international awards. We offer outstanding career opportunities and great benefits whilst being true to our values. You’ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links.
We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.
What’s next?
If you are looking for an exciting opportunity, we want to hear from you. Tell us about yourself in our online application form!
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Job function
Other
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Industries
Appliances, Electrical, and Electronics Manufacturing
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Customer Support Advisor employer: Innovative Technology Ltd
Contact Detail:
Innovative Technology Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Innovative Technology. Understanding their cash validation and print products will help you answer questions confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Since the role involves resolving mechanical, electrical, and software issues, being able to discuss your problem-solving process and past experiences will set you apart from other candidates.
✨Tip Number 3
Prepare for situational interview questions that assess your customer service skills. Think of examples where you've successfully managed customer expectations or resolved conflicts, as this will showcase your ability to handle the fast-paced environment.
✨Tip Number 4
Network with current or former employees of Innovative Technology. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical roles. Emphasise your problem-solving skills and any specific technical knowledge that aligns with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service and resolved technical issues in the past.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Use concise language and avoid jargon unless necessary.
Highlight Relevant Qualifications: If you have any vocational course certifications or relevant training, make sure to include these in your application. This will demonstrate your commitment to the field and enhance your credibility as a candidate.
How to prepare for a job interview at Innovative Technology Ltd
✨Showcase Your Technical Knowledge
As a Customer Support Advisor, you'll need to demonstrate your understanding of mechanical, electrical, and software issues. Brush up on the products and services offered by Innovative Technology Ltd, and be prepared to discuss how you've resolved similar technical problems in the past.
✨Emphasise Your Customer Service Skills
This role is all about providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to communicate clearly and concisely, especially when explaining technical information.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your analytical approach to troubleshooting. Think of instances where you've identified and resolved recurring issues or bugs. This will show your potential employer that you're proactive and capable of handling challenges effectively.
✨Be Organised and Manage Your Time Well
Given the fast-paced environment, it's crucial to showcase your organisational skills. Talk about how you prioritise tasks and manage deadlines. Providing examples of how you've successfully juggled multiple responsibilities will demonstrate your ability to thrive under pressure.
