3 x Contract Senior CXE Engineer - Amazon Connect Day Rate - DoE - Contract Length - Initial 6 months - Rolling extensions UK Remote based - Some travel for essential meetings | Candidates must be eligible to work and reside in the UK About the Role You will spend the majority of your time in code and in the AWS console: building contact flows and AI agents, writing Lambda functions and CDK stacks, developing React-based agent and admin tooling, and debugging production issues on systems that serve tens of thousands of agents and millions of customer interactions. You work within architectures set by practice leads, and you're expected to pressure-test them, propose better patterns, and own the implementation quality of your workstream from first commit through production cutover. This role blends deep Amazon Connect platform engineering, generative AI development on Bedrock and Claude, and full-stack serverless work, with regular direct interaction with customer engineering teams. Responsibilities Your Assignment AI Agent & Conversational AI Development Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family), implementing multi-agent orchestration patterns, orchestrator agents delegating to task-specific agents with escalation paths to human queues Engineer prompts and tool-calling integrations at production scale: SearchProfiles lookups, case creation, external API tools, authentication flows, and guardrails against hallucination and verification loops Implement barge-in handling, fallback, and error-recovery behavior for voice AI, and validate it with turn-by-turn trace analysis Optimize inference cost and latency hands-on: model tier selection (Haiku vs. Sonnet vs. Opus), prompt caching, and token budgeting against containment-rate targets Diagnose AI agent performance using observability tooling (agent spans, and CloudWatch) that correlates contact flow logs, conversation transcripts, AI agent spans, tool executions, and token usage to isolate latency, cost, and quality issues Build conversational experiences where intent-based NLU is the right fit, including multilingual support and SSML-tuned voice interactions Amazon Connect Platform Engineering
Contract - Senior CXE Engineer - Amazon Connect in London employer: Innovative Tech People
As a Modern Workplace Copilot Principal Consultant, you'll join a dynamic team that values innovation and collaboration in the heart of the UK & Ireland. Our company fosters a culture of continuous learning and professional growth, offering employees access to cutting-edge training and development opportunities in M365 and AI technologies. With a strong commitment to work-life balance and a supportive environment, we empower our consultants to lead impactful transformations for clients while enjoying a fulfilling career.
