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- Tasks: Provide top-notch support and enhancements for Oracle NetSuite users.
- Company: Join a leading NetSuite Partner with a focus on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by helping clients optimise their ERP systems.
- Qualifications: Experience with Oracle NetSuite or similar ERP systems is essential.
- Other info: Dynamic role with a chance to develop your skills in a fast-paced environment.
We are seeking a skilled and customer-focused NetSuite Support Consultant to work for a leading NetSuite Partner. You will be responsible for providing day-to-day support, troubleshooting, and system enhancements for client’s NetSuite environment. This role is ideal for someone with a strong understanding of ERP systems, excellent problem-solving skills, and a passion for delivering high-quality support to end users. This will be a Hybrid role with a requirement of 2 days on site in Hampshire.
Responsibilities:
- Provide effective 1st and 2nd line support to a large number of Oracle NetSuite users/clients
- Assist with future software implementations and testing for upgrades/releases
- Assist with bundle updates and SDF deployments of products
- Creating and delivering product features and updates webinars, blog posts, and videos
- Reviewing customers’ system usage and identifying areas to add value to customers
- Reviewing and updating existing Product documentation and knowledge base
- Maintaining professional relationships with customers and clients
- Effectively manage, update and document support cases in line with processes and required standards
Skills and Competencies
Essential:
- Oracle NetSuite Suite Foundation qualification or be willing to study towards it within the first six months of starting in the position
- Hands-on experience working with Oracle NetSuite or a similar ERP/Finance solution
- Background of working within Support/Analyst roles or working within a finance team
- Customer focused mind set and a drive to add value
- The ability to effectively query and use AI tools (M365 Co Pilot / Claude)
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment and to strict deadlines
NetSuite Support Consultant in Fleet employer: Innovative Tech People
Contact Detail:
Innovative Tech People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NetSuite Support Consultant in Fleet
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with NetSuite. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Oracle NetSuite or similar ERP systems, make sure to highlight that in conversations. Share specific examples of how you've solved problems or added value in past roles.
✨Tip Number 3
Prepare for interviews by practising common questions related to support roles. Think about how you’d handle tricky customer situations or system issues. We want you to shine and show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace NetSuite Support Consultant in Fleet
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. We want to see that you understand what we're looking for in a NetSuite Support Consultant, so make sure you highlight relevant experience and skills in your application.
Show Off Your Problem-Solving Skills: Since this role is all about troubleshooting and support, don’t shy away from showcasing your problem-solving abilities. Share specific examples of how you've tackled challenges in previous roles, especially related to ERP systems.
Keep It Professional Yet Personal: While we love a professional tone, don’t forget to let your personality shine through! We’re looking for someone who’s customer-focused and passionate, so feel free to express your enthusiasm for the role and how you can add value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Innovative Tech People
✨Know Your NetSuite Inside Out
Make sure you brush up on your knowledge of Oracle NetSuite and similar ERP systems. Familiarise yourself with common issues users face and how to troubleshoot them. This will show your potential employer that you're not just a fan of the software, but that you can actually support it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and customer-focused mindset.
✨Communicate Clearly and Confidently
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing technical topics in an easy-to-understand way.
✨Be Ready to Discuss Future Learning
Since the job mentions the need for the Oracle NetSuite Suite Foundation qualification, be prepared to discuss your willingness to learn and grow. Share any relevant courses or certifications you’re considering, and express your enthusiasm for continuous professional development.
