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For Companies At a Glance
- Tasks: Provide top-notch support for D365 CE, troubleshoot issues, and enhance customer experiences.
- Company: Join a dynamic Microsoft Partner with a focus on innovation and collaboration.
- Benefits: Enjoy fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact by supporting diverse customers and driving continuous improvement.
- Qualifications: 2-5 years of D365 CE experience and strong problem-solving skills.
Location: Ireland or Europe (Fully Remote)
Type: Permanent
Experience: 2–5 years D365 CE / Dynamics CRM
Employer: Microsoft Partner
About the Role
We are looking for a D365 CE Support Consultant with 2–5 years’ experience to join a growing Microsoft Partner. This is a fully remote role supporting multiple CE customers across Sales, Customer Service and core CRM. You will handle support tickets, troubleshoot issues, deliver small enhancements, and work closely with functional and technical teams to ensure smooth delivery.
What You Will Be Doing
- Providing 2nd/3rd line support across D365 CE
- Managing and resolving support tickets within agreed SLAs
- Troubleshooting functional and configuration issues
- Supporting CE modules including Sales, Customer Service and core CRM
- Working with consultants and developers on fixes, enhancements and small change requests
- Assisting with testing, documentation and user guidance
- Supporting upgrades, new features and continuous improvement initiatives
- Communicating clearly with customers and internal teams
What We Need From You
- 2–5 years’ experience with D365 CE / Dynamics CRM
- Strong understanding of CE modules, configuration and core functionality
- Experience supporting users in a Partner or end-user environment
- Ability to analyse issues, identify root causes and provide clear solutions
- Familiarity with Power Platform (Power Automate, Power Apps) is a bonus
- Strong communication and customer-facing skills
- Proactive, organised and able to work independently in a remote setup
Why Join
- Fully remote across Ireland or Europe
- Work across multiple customers and industries
- Strong pipeline of CE work and long-term stability
- Supportive team with real progression opportunities
D365 CE Support Consultant in Dublin employer: Innovative Tech People
Contact Detail:
Innovative Tech People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Support Consultant in Dublin
✨Tip Number 1
Network like a pro! Reach out to your connections in the D365 CE community, join relevant groups on LinkedIn, and attend virtual meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with D365 CE. This could be a case study of a problem you solved or a small enhancement you implemented. It’s a great way to stand out during interviews.
✨Tip Number 3
Prepare for those interviews! Research common D365 CE support scenarios and practice your troubleshooting techniques. Be ready to discuss how you’ve handled support tickets and resolved issues in the past—real examples will impress potential employers.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities waiting for you, and applying directly helps us see your application faster. Plus, it shows you’re keen on joining our team at StudySmarter!
We think you need these skills to ace D365 CE Support Consultant in Dublin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 CE and Dynamics CRM. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing personality, so let your enthusiasm come through!
Showcase Your Problem-Solving Skills: Since the role involves troubleshooting and resolving issues, include examples of how you've tackled challenges in the past. We want to know how you think and approach problems, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the attention you deserve. Plus, it’s super easy!
How to prepare for a job interview at Innovative Tech People
✨Know Your D365 CE Inside Out
Make sure you brush up on your knowledge of D365 CE and its modules. Be ready to discuss specific functionalities, configurations, and how you've tackled support tickets in the past. This will show that you're not just familiar with the system but can also provide valuable insights.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've resolved complex issues in previous roles. Think about the steps you took to identify root causes and how you communicated solutions to users. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable explaining technical concepts in simple terms. Good communication can set you apart!
✨Be Proactive and Organised
In a remote setup, being organised is key. Share how you manage your time and prioritise tasks, especially when handling multiple support tickets. Highlight any tools or methods you use to stay on top of your workload, as this shows you're ready for the independent nature of the role.