D365 CE Functional Consultant in City of London

Overview

Job Title: Dynamics 365 Customer Engagement (CE) Functional Consultant

Location: Remote – UK

We are seeking a Dynamics 365 CE Functional Consultant to join the team. The ideal candidate will have hands-on experience in implementing and configuring Microsoft Dynamics 365 CE modules, with a strong understanding of business processes and the ability to translate requirements into effective solutions.

Responsibilities

• Work closely with stakeholders to gather and analyze business requirements.
• Configure and customize Dynamics 365 CE applications (Sales, Customer Service, Marketing, etc.).
• Design and deliver functional solutions aligned with best practices.
• Support data migration, integration, and testing activities.
• Provide end-user training and documentation.
• Collaborate with technical teams to ensure seamless delivery of solutions.
• Participate in workshops, demos, and client meetings.

Required Skills & Experience

• 2-5 years experience working with Dynamics 365 CE (CRM).
• Strong knowledge of CE modules (Sales, Customer Service, Marketing).
• Experience with Power Platform (Power Apps, Power Automate).
• Understanding of business processes in sales, service, and marketing.
• Ability to write functional specifications and user stories.
• Familiarity with data migration and integration concepts.
• Excellent communication and stakeholder management skills.

Desirable Skills

• Experience with Azure services and integrations.
• Knowledge of Dynamics 365 Field Service or Project Operations.
• Basic understanding of JavaScript and plugins for CE customization.
• Microsoft certifications (MB-210, MB-230, PL-200) are a plus.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and certification.
• Collaborative and supportive team environment.
• Exposure to diverse projects and industries.