Dynamics 365 CE Support Consultant

Our client is a Microsoft Gold Partner delivering Dynamics 365 and Power Platform solutions to clients across the UK. They help organisations get the most out of their Microsoft investment, from initial implementation through to ongoing managed support. As they continue to grow our Customer Engagement (CE) practice, we're looking for an experienced support consultant to join the team.

The role involves providing day-to-day and escalated support across our client base's Dynamics 365 Customer Engagement, Power Platform and Power Automate implementations. You'll work within our managed services team, resolving incidents, fielding change requests, and helping clients get more value from their existing D365 CE environment. This is a fully remote role open to candidates based anywhere in the UK.

• Act as a senior point of escalation for D365 CE support tickets, diagnosing and resolving functional and configuration issues.
• Build, maintain and troubleshoot Power Automate flows and Power Platform components (Power Apps, Dataverse) supporting client D365 CE solutions.
• Manage and prioritise a shared support queue, meeting agreed SLAs and communicating clearly with clients throughout.
• Carry out configuration changes, minor customisations and small enhancements within D365 CE (forms, views, workflows, business rules, security roles).
• Investigate root causes of recurring issues and recommend proactive fixes or platform improvements.
• Support data imports, exports and integrity checks within Dynamics 365 CE.
• Mentor and provide technical guidance to junior support consultants.
• Liaise with Microsoft support and third-party ISV vendors where required to resolve platform-level issues.
• Contribute to support documentation, knowledge base articles and internal process improvement.
• Occasionally support small change/project work alongside the consulting team.

• Proven hands-on experience supporting Dynamics 365 Customer Engagement (Sales, Customer Service and/or Field Service modules).
• Strong working knowledge of the Power Platform, including Power Automate (cloud flows) and Power Apps.
• Confident with D365 CE configuration: forms, views, business process flows, workflows, business rules, security roles.
• Experience working in a support or managed services environment, including ticket/SLA-driven ways of working.
• Comfortable troubleshooting integration and data issues across D365 CE and connected systems.
• Excellent client-facing communication skills, able to explain technical issues to non-technical stakeholders.
• Based in the UK, eligible to work in the UK without sponsorship.

• Microsoft certifications in Dynamics 365 CE and/or Power Platform (e.g. MB-210, MB-230, PL-200).
• Experience with Power BI for reporting against D365 CE data.
• Familiarity with Azure DevOps or similar for ticket tracking and release management.
• Exposure to plugin/C# customisation or Dataverse API integrations.
• Prior experience working for a Microsoft Partner or in a consultancy environment.

• Fully remote working, with occasional travel for team or client days.
• Funded certifications and ongoing professional development.
• Clear progression path into consulting, solution architecture or team leadership.
• Company pension, private healthcare.