At a Glance
- Tasks: Provide top-notch support and troubleshoot technical issues for clients using innovative software.
- Company: Join a leading tech company known for its collaborative and diverse culture.
- Benefits: Enjoy competitive salary, private medical insurance, and generous time off.
- Other info: Work with a fun, multicultural team and enjoy excellent career growth opportunities.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Degree in IT or related field, SQL experience, and strong problem-solving skills.
The predicted salary is between 35000 - 45000 € per year.
Innovative Systems, one of the world’s most trusted providers of best-of-breed data quality and compliance solutions, is expanding the Software Support team to accommodate 24/7 coverage and is looking for talented Application Support Analysts to be part of our Technical Customer Experience team within our London, UK office. You will gain satisfaction knowing that you are utilising your communication skills as well as your interpersonal and analytic skills to build relationships with clients as well as troubleshoot and solve their tier I and II technical issues.
The successful candidates will have the ability and desire to work the shift of Tuesday-Saturday, 5:00 AM - 2:00 PM. Consistently named a Top Workplace, we have a long-standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan®, one of our most recognised products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats – helping to keep us all a bit safer.
What you will be doing:
- Application Support Analysts regularly use problem-solving, communication, and SQL skills.
- You will combine knowledge of our products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone.
- The issues you handle will vary from simple to complex and multi-layered requiring:
- Analysis, investigation and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues.
- Creation and development of SQL scripts and other custom software processes.
- Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in the development of bug fixes, new product functionality and features.
- You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams.
- Unlike traditional support roles, at Innovative you get to:
- Perform simple product installations – providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more.
- Write knowledge-base documentation and assist with the expansion of our self-service portal and customer happiness by helping to develop top-notch training modules and videos.
- Provide insights that will be used to improve existing solutions and plan those of our next generation.
You are great at and have:
- Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations. Minimum 2:2 is required.
- Experience with SQL databases and SQL programming language.
- Highly analytic with strong problem-solving and creative thinking skills.
- Excellent verbal and written communication skills in English; proficiency of the English language at a native or business level.
- Willingness to be on call after hours in customer support rotation (very minimal).
It's a plus if you have:
- Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML.
- Knowledge of the Fintech or financial services industry.
- Knowledge of SWIFT or other payment processing.
- Arabic, French, German, Spanish, Portuguese or other business level language/communication skills.
About us - we give you:
- First of all - we take time to learn about you. There are no robots or machines that are screening your resume for key words.
- Next - we provide lots of challenge and chances for growth, a competitive salary, lots of time off, private medical insurance, and more.
- We also know how to do fun!
- Our people are a diverse, multi-cultural bunch! You will find friends here and in our offices abroad. You’ll always have someone to help out and to hang out with!
Sorry, but Innovative is not providing visa sponsorship for this position.
Application Support Analyst - EMEA in London employer: Innovative Systems
Innovative Systems is an exceptional employer, renowned for its commitment to employee growth and satisfaction. Located in the vibrant city of London, our diverse and inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional development while ensuring a healthy work-life balance with competitive benefits and generous time off. Join us to be part of a team that values your contributions and encourages you to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. Think about how your skills in SQL and problem-solving can shine through in your answers.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining technical issues. Remember, it’s all about building relationships with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Application Support Analyst - EMEA in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight your SQL knowledge, problem-solving abilities, and any relevant tech experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how your background makes you a great fit. Share specific examples of how you've tackled technical issues or improved customer experiences in the past.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application showcases your communication skills. Keep it clear, concise, and professional – we want to see how you express yourself!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Innovative Systems
✨Know Your SQL Inside Out
Since the role requires experience with SQL databases, make sure you brush up on your SQL skills. Be prepared to discuss your past experiences with SQL programming and even solve a few sample queries during the interview.
✨Show Off Your Problem-Solving Skills
This position is all about troubleshooting and resolving issues. Think of specific examples where you've successfully solved technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly and Confidently
Excellent verbal and written communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms. You might be asked to demonstrate this during the interview, so be ready to showcase your communication prowess.
✨Research Innovative Systems
Familiarise yourself with Innovative Systems and their products, especially FinScan®. Understanding their mission and how they contribute to customer satisfaction will help you align your answers with their values and show genuine interest in the company.
