Business Analyst in City of Westminster

Innovative Systems, a worldwide leader of hi-tech data management, AML compliance, and Payment Screening solutions, is looking for a high-achieving detail-oriented Senior Business Analyst supporting our Payments products. A Business Analyst in a payments screening company faces the constant challenge of translating highly complex regulatory, technical, and operational requirements into clear, actionable product requirements documentation. Because AML and sanctions expectations evolve rapidly across jurisdictions, the analyst must continuously interpret new rules, ensure alignment with screening logic, and reconcile diverse stakeholder needs—from engineering and marketing teams to customer support teams and everything in between.

The analyst must also navigate the inherent tension between regulatory rigor and payment-speed expectations, especially as instant payments, real-time rails, and cross-border flows demand accurate screening outcomes with minimal latency. This requires deep analytical judgment, an ability to identify subtle workflow inefficiencies, and a structured approach to determining whether product changes truly reduce risk or unintentionally create new vulnerabilities. At the same time, the analyst must serve as a trusted partner to work with customers to guide future enhancements to the product, optimize workflows, dashboards, and reporting.

Conducting operational reviews after product releases is uniquely challenging in AML screening because success cannot be measured solely through technical performance—customer feedback, reduction in false positives, alert quality, and the practicality of new features within the customers' teams all determine actual value. The analyst must be adept at guiding customer conversations, extracting meaningful insights, and reconciling conflicting user feedback while maintaining a firm understanding of how screening logic, case management, and payment-rail variations interplay. Ultimately, they must balance customer expectations, regulatory obligations, and internal development constraints while ensuring the company's AML solutions remain effective, defensible, and competitive.

Reporting to the Head of Product Management, you will serve as the bridge between customers, product management, engineering, and revenue team stakeholders. You will be responsible for driving clear, actionable requirements; performing operational reviews of product releases; and ensuring product success through direct customer engagement. This position is ideal for someone who has strong analytical capabilities, deep payments industry knowledge, is naturally curious, and has a passion for improving customer outcomes in a highly regulated domain.

• Lead end-to-end requirements gathering across multiple teams, ensuring functional and technical clarity ahead of development cycles.
• Analyze and document business processes, customer workflows, and screening requirements across various payment types.
• Conduct operational reviews of product releases to evaluate usability, adoption, and performance.
• Engage directly with customers to validate requirements, gather feedback, and measure release success through data and conversations.
• Partner with Product, Engineering, Compliance, and Operations to recommend enhancements and resolve gaps.
• Support user acceptance testing (UAT), regression testing, and readiness activities prior to deployment.
• Develop business cases, process documentation, and stakeholder communications to support roadmap initiatives.
• Translate complex payment-screening needs into well-structured requirements aligned with regulatory, operational, and customer expectations.

We find that having at least 3-5 years of experience as a Business Analyst, preferably within fintech, payments, RegTech, or financial services industry will give you the right foundational skills. Adding to that you’ll have:

• Expert level experience in drafting detailed product requirements documents that engineering can take and transform into functional development requirements.
• Work across cross-functional teams to ask detailed questions and uncover issues that can be complex in nature but can be broken down into actionable steps and requirements.
• Strong understanding of different types of payment rails, such as ACH, RTP, card networks, wires, and alternative payment methods.
• Working knowledge of international payments, including cross-border settlement, FX considerations, and regional variations in payment schemes.
• Demonstrated ability to engage with customers, synthesize feedback, and incorporate findings into product improvements.
• Proven experience conducting operational assessments after feature or product releases, interpreting customer feedback, and articulating success metrics.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
• Ability to manage competing priorities and deliver outcomes in a fast-paced environment.
• Collaborative mindset with a strong sense of ownership and accountability.
• Bachelor's degree or equivalent experience.

• Basic understanding of blockchain-based payments, digital assets, or tokenized payment infrastructures.
• Foundational knowledge of AML concepts, sanctions screening, and regulatory expectations in financial crime compliance.
• Basic AI understanding and how its functionality is used in the screening market.
• Hands-on experience using FinScan or similar AML/sanctions screening tools.
• Background working within a regulated financial institution, including comfort navigating compliance and audit requirements.
• CAMS certification or interest in pursuing AML-related certifications.

This full-time position is based at our London headquarters office in Tower 42, the heart of London's financial district. We offer a flexible hybrid work environment, working on-site, at the office 2-3 days per week. Innovative's teams are diverse, multi-cultural, and welcoming! You will find friends and mentors among local teammates and from those based at our offices abroad.

Consistently voted a Top Workplace, Innovative is thought and motion - listening to the ideas of our teams and our customers and acting to continually evolve our culture and our solutions. Innovative provides excellent benefits in support of your health, career, and financial well-being including generous time-off, tuition reimbursement, volunteer service time-off, charitable gift-matching, profit-sharing, and a pension scheme.