At a Glance
- Tasks: Provide top-notch support and troubleshoot technical issues for clients using innovative software.
- Company: Join a trusted tech leader known for its collaborative and diverse culture.
- Benefits: Enjoy competitive pay, private medical insurance, and generous time off.
- Other info: Work with a fun, multicultural team and enjoy excellent career growth opportunities.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Degree in IT or related field, SQL experience, and strong problem-solving skills.
The predicted salary is between 29700 - 36300 £ per year.
Innovative Systems, one of the world’s most trusted providers of best‑of‑breed data quality and compliance solutions, is expanding the Software Support team to accommodate 24/7 coverage and is looking for a talented Application Support Analyst to be part of our Technical Customer Experience team within our London, UK office. You will gain satisfaction knowing that you are utilizing your communication skills as well as your interpersonal and analytic skills to build relationships with clients as well as troubleshoot and solve their tier I and II technical issues.
The successful candidates will have the ability and desire to work the shift of Tuesday‑Saturday, 5:00 AM - 2:00 PM. Consistently named a Top Workplace, we have a long‑standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan®, one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats – helping to keep us all a bit safer.
What you will be doing:
- Application Support Analysts regularly use problem‑solving, communication, and SQL skills.
- You will combine knowledge of our products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone.
- The issues you handle will vary from simple to complex and multi‑layered requiring:
- Analysis, investigation and trouble‑shooting of software and system functionality, integrations, product feature‑function and adoption issues.
- Creation and development of SQL scripts and other custom software processes.
- Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in the development of bug fixes, new product functionality and features.
- You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams.
- Unlike traditional support roles, at Innovative you get to:
- Perform simple product installations – providing a pathway into professional services or hosted consulting, pre‑sales, engineering, product management and more.
- Write knowledge‑base documentation and assist with the expansion of our self‑service portal and customer happiness by helping to develop top‑notch training modules and videos.
- Provide insights that will be used to improve existing solutions and plan those of our next generation.
You are great at and have:
- Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations. Minimum 2:2 is required.
- Experience with SQL databases and SQL programming language.
- Highly analytic with strong problem‑solving and creative thinking skills.
- Excellent verbal and written communication skills in English; proficiency of the English language at a native or business level.
- Willingness to be on call after hours in customer support rotation (very minimal).
It’s a plus if you have:
- Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML.
- Knowledge of the Fintech or financial services industry.
- Knowledge of SWIFT or other payment processing.
- Arabic, French, German, Spanish, Portuguese or other business level language / communication skills.
About us – we give you:
- First of all – we take time to learn about you. There are no robots or machines that are screening your resume for keywords.
- Next – we provide lots of challenge and chances for growth, a competitive salary, lots of time off, private medical insurance, and more.
- We also know how to do – fun!
Our people:
We are a diverse, multi‑cultural bunch! You will find friends here and in our offices abroad. You’ll always have someone to help out and to hang out with!
Sorry, but Innovative is not providing visa sponsorship for this position.
Application Support Analyst - EMEA in London employer: Innovative Systems, Inc.
Innovative is an exceptional employer that fosters a dynamic and inclusive work culture, offering flexible remote options across the UK and EMEA. Employees benefit from robust professional growth opportunities, collaborative cross-functional teams, and the chance to engage with leading global partners in the fintech and regtech sectors. With a commitment to diversity and equal opportunity, Innovative empowers its workforce to drive meaningful impact in compliance, payments, and data-driven risk management.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - EMEA in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Innovative Systems, Inc. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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✨Tap into Online Developer Communities
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We think you need these skills to ace Application Support Analyst - EMEA in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Innovative Systems, Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Innovative Systems, Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Innovative Systems, Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Innovative Systems, Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
