Showroom Coordinator in Northumberland

At IDSystems, we help customers transform their homes with premium aluminium glazing. An award-winning fabricator, supplier and installer, we have spent over 25 years delivering innovative glazing solutions, with our projects regularly featured on television and in leading magazines. We're looking for a Showroom Coordinator to create a welcoming experience for our customers and help keep the business running smoothly. This is a varied role combining customer service, showroom coordination and administrative support across our teams. From welcoming someone planning their home renovation to helping colleagues manage enquiries and prepare quotations, you'll make a difference to both our customers and the people you work with. What you'll do Create a great first impression: welcome showroom visitors, understand what they need and connect them with the right colleague. Keep customers informed: respond to telephone and email enquiries promptly and professionally, coordinating follow up where needed. Support the sales process: record new enquiries accurately, capture the information needed for quotations and help prepare estimates on behalf of the sales team. Support teams across the business: assist with administration, coordinate information between departments and take ownership of agreed tasks. Keep information accurate and useful: maintain customer records and prepare reports for senior managers. Help the workplace run smoothly: manage incoming and outgoing post, monitor stationery supplies and keep the showroom welcoming and ready for visitors. What you'll bring You'll be approachable, organised and comfortable speaking with customers and colleagues. You'll enjoy a varied workload, take pride in getting the details right and be proactive about helping where you're needed. We're looking for someone with: Clear, professional communication skills, in person, over the phone and in writing. Strong attention to detail and the ability to work accurately while managing competing priorities. Confidence using Microsoft Office and a willingness to learn our systems. A practical approach to solving problems and following tasks through to completion. A collaborative attitude and the confidence to use their initiative. Experience in customer service, reception or administration would be useful. Full training will be provided to help you understand our products, systems and processes. Training and Development opportunities 31 days annual leave, which increases with length of service Discretionary bonus schemes Employee recognition schemes Electric car scheme Employee Assistance Programme Enhanced maternity and paternity pay Buy and sell holiday scheme A varied role with opportunities to learn about different areas of the business An established, recognised brand delivering premium products TPBN1_UKTJ