Technology Resilience Manager

Please visit our careers site to find out more about working at Ki.

Ki’s mission is simple: Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier and the fastest growing syndicate in the Lloyd's of London market, being the first ever to make $100m in profit in 3 years.

We are seeking a person who is decisive, collaborative and calm under pressure, detail-oriented and analytical, to help us implement and run a new IT risk management framework. This is a multi-faceted role supporting both a Technology Transformation Programme as well as helping to ensure current operational technology and applications are reliable and resilient. This role will suit an incident or IT disaster recovery manager, or someone with equivalent practical experience in technology operations, who is looking to broaden their skillset.

Principal Accountabilities:

• Business Impact Assessments & Risk Identification: Develop asset management strategies, lead business impact and vulnerability assessments, conduct threat modelling, and maintain risk identification frameworks.
• Risk Assessment & Evaluation: Ensure compliance with governance policies, provide expertise on operational resilience, and support risk assessments for internal operations and third-party vendors.
• Crisis & Incident Management: Lead the design and implementation of IT Disaster Recovery and Business Continuity plans, conduct simulations, and manage the Crisis and Major Incident Management Framework.
• Risk Governance & Compliance: Support governance service administration, optimise processes for efficiency, and assist with audits and certifications.
• Reporting & Documentation: Prepare technology risk reports, maintain governance documentation, and develop visualisations to enhance communication.
• Management & Development: Promote awareness campaigns, research resilience strategies, and support team learning and development.

Required skills & experience:

• Experience in technology operations, ITSM including Service Asset and Configuration Management
• Created incident response playbooks
• Developed and tested recovery plans, identified and resolved gaps in resilience
• Managed incidents and led responses to disruptions
• Worked with external vendors and service providers to ensure service continuity
• Knowledge of Operational Resilience regulations and frameworks
• Familiarity with resilient architecture design principles
• Reported on operational risks and resilience metrics to non-technical stakeholders
• Influenced and coordinated cross-function teams

Our culture: Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be you.

Ki Values:

• Know Your Customer: Put yourself in their shoes. Understand and balance the different needs of our customers, acting with integrity and empathy to create something excellent.
• Grow Together: Empower each other to succeed. Recognise the work of our teams, while celebrating individual success. Embrace diverse perspectives so we can develop and grow together.
• Be Courageous: Think big, push boundaries. Don’t be afraid to fail because that’s how we learn. Test, adapt, improve - always strive to be better.

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

If this sounds like a role and a culture that appeals to you, apply now!