Service Operations Manager- Technology

Please visit our careers site to find out more about working at Ki

Job Details: Service Operations Manager- Technology

Full details of the job.

Vacancy Name: Service Operations Manager- Technology

Employment Type: Permanent

Location: London

Role Details

Who are we?
Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs.

Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days.

Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd\’s of London market, and the first ever to make $100m in profit in 3 years.

Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.

What you will be working on

We are seeking a Service Operations Manager to oversee the management and support of a diverse range of applications within Ki. In this role, you will maintain our technology solutions for mid and back-office teams, whilst driving efficiency and excellence in service delivery. You will be responsible for working with the Transformation Programme to ensure a smooth transition of services into production.

You will ensure that all systems under your ownership meet best practices, audit requirements, and operational needs. You will bring a passion to match ours to change the market through automation and a respect for what the market needs from the systems. You will help the team coordinate around challenging deadlines and releases and collaborate with different stakeholders across our organisation. This role suits individuals who enjoy managing multiple priorities, solving complex problems, and coaching teams to improve their processes.

If you have experience with insurance industry applications, regulations, ITIL frameworks, and IT service management (ITSM) processes, then this could be the role for you.

Our culture

Inclusion & Diversity are at the heart of our business at Ki. We recognize that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought, and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be yourself.

You’ll receive a highly competitive remuneration and benefits package. This is kept under constant review to ensure it remains relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

#J-18808-Ljbffr