Salesforce Administrator

The Operations department at Apadmi drives operational excellence across all projects, both client-facing and internal. This role will be instrumental in ensuring data integrity and facilitating a smooth transition to our new PSA system, which is being integrated within our existing Salesforce platform.

What you’ll be working on

You will collaborate closely with key stakeholders to understand their requirements, customize Salesforce functionalities, and ensure seamless user experiences. You will be actively involved with teams across multiple countries to drive innovative solutions to support the continued growth and success of the Apadmi Group.

• Manage user access, profiles, roles, and security settings within the Salesforce environment.
• Identify and implement operational improvements, enhancements, and system customizations that align with business objectives.
• Maintain comprehensive and up-to-date documentation of Salesforce configurations and processes.
• Proactively stay up to date with the latest Salesforce releases, features, and best practices, evaluating their potential impact on the organization
• Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem.
• Manage operational requests such as creating rules around workflow, validation, fields, advanced formulas, custom objects, flows, etc.
• Identify and troubleshoot obstacles that are hindering the team and the company’s progress

What you’ll bring to the team

• Demonstrated ability to implement and effectively communicate new processes to drive user adoption.
• Understanding of operational workflows and best practices within a fast-paced digital agency environment.
• Proven experience in a hands-on Salesforce administration role.
• Proficiency in Salesforce Flows and managing complex configuration requests.
• Strong data analysis and visualisation skills.
• Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders.

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