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- Tasks: Manage service requests and coordinate between teams, customers, and suppliers.
- Company: Join a dynamic Technical Service Engineering team focused on exceptional customer service.
- Benefits: Enjoy competitive pay and opportunities for professional growth in an international setting.
- Why this job: Be the vital link in service delivery while enhancing your problem-solving skills and customer relationships.
- Qualifications: Strong communication skills and ability to multitask are essential; flexibility is a plus.
- Other info: Ideal for detail-oriented individuals who thrive in fast-paced environments.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Coordinator – Technical Services Are you a detail-oriented professional with exceptional customer service skills? We’re seeking a dynamic Customer Service Coordinator to join our Technical Service Engineering team! Job Overview: We’re looking for a proactive and commercially aware Customer Service Coordinator who can manage service requests with precision and professionalism. The ideal candidate will be the critical link between our technical teams, customers, and suppliers, ensuring smooth and efficient service delivery. Key Responsibilities: * Manage service requests professionally and quickly, meeting and exceeding customer expectations * Administer quotes, service requests, purchase orders, and invoices accurately and efficiently * Arrange service visits for in-house and third-party engineers, coordinating spare parts and communications * Support key service clients to develop and grow relationships * Maintain ISO 9001 policy standards and proactively suggest service improvements * Liaise with multiple departments and international customers Required Skills and Qualifications: * Strong customer relationship skills (phone, email, and face-to-face) * Ability to work independently and multi-task * Excellent problem-solving and prioritization skills * Commercial awareness and keen customer focus * Capability to work flexible hours to manage urgent service jobs What We Offer: * Competitive compensation * Opportunity to work in a dynamic, international environment * Professional development and growth potential
Customer Service Coordinator employer: Innovate Recruitment Ltd
Contact Detail:
Innovate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with our company and the technical services we offer. Understanding our products and services will help you communicate effectively with both customers and technical teams, showcasing your proactive approach.
✨Tip Number 2
Highlight your experience in managing service requests and customer relationships during the interview. Be prepared to share specific examples of how you've exceeded customer expectations in previous roles.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for potential scenarios you might face in this role. Think about how you would handle urgent service jobs or coordinate with multiple departments effectively.
✨Tip Number 4
Show your commercial awareness by researching industry trends and challenges. Being knowledgeable about the market will help you engage in meaningful conversations and demonstrate your keen customer focus.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and technical coordination. Use specific examples that demonstrate your problem-solving skills and ability to manage service requests efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your strong customer relationship skills and provide examples of how you've successfully managed service requests in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Coordinator role.
How to prepare for a job interview at Innovate Recruitment Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've successfully managed customer service requests in the past. Highlight your ability to exceed customer expectations and resolve issues efficiently.
✨Demonstrate Your Organizational Abilities
Since the role involves managing multiple tasks like quotes, service requests, and invoices, share your strategies for staying organized and prioritizing tasks effectively. Mention any tools or methods you use to keep track of your responsibilities.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to explain how you liaise with different departments and customers. Practice articulating your thoughts clearly and concisely, both verbally and in writing.
✨Emphasize Your Problem-Solving Skills
Prepare to discuss a challenging situation you faced in a previous role and how you resolved it. Focus on your analytical thinking and ability to remain calm under pressure, as these are crucial for managing urgent service jobs.
