Head of Security and Endpoint Management in Warwick

We are seeking an experienced and motivated leader to take on the role of Head of Technology Services, Security and Endpoint Management. This pivotal position sits within Innovate's Technology Directorate and is responsible for delivering enterprise-class endpoint and security management services across four healthcare organisations in Warwickshire and the surrounding areas. The role oversees a significant digital estate of over 14,000 devices and a user base of more than 12,500 staff.

Main duties of the job

• Lead and manage the full endpoint lifecycle, from build and deployment through to retirement.
• Deliver robust, secure, and resilient endpoint security services, infrastructure, and systems.
• Implement and mature a zero-touch device provisioning model supported by high-quality user self-service.
• Grow and develop the Security and Endpoint team to support all Innovate customers, networks, and devices.
• Increase the use of automation across endpoint deployment processes and cyber-incident response.

About us

As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work-life balance. At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

Company Benefits

• Employee Assistance Programme
• Vivup staff benefits platform
• Enhanced maternity pay
• Generous annual leave package
• Access to staff networks
• Volunteer leave
• Buy and sell annual leave option

Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.

Job responsibilities

• Lead the delivery of cybersecurity systems, infrastructure, and services for all Innovate customers and stakeholders.
• Manage customer endpoint services throughout their lifecycle.
• Achieve and maintain our security certifications e.g. Cyber Essentials Plus, whilst considering future standards like NCSC CAF.
• Contribute to the specification, design, development, and implementation of our technology strategy to support Innovate and its customers.
• Lead, motivate, and develop a team of technical specialists to ensure Innovate has the right skills for current and future technology platforms.
• Maintain hands-on knowledge and skills in cybersecurity systems, infrastructure, services, and next-generation technologies.
• Develop expertise in a range of endpoint devices, considering diverse customer needs.
• Ensure secure, integrated Network Access Control across Acute, Out of Hospital, and Primary Care sectors.
• Identify, manage, and mitigate risks associated with technology platforms and services.
• Collaborate with the technology team and wider business to agree on the design and implementation of a holistic process of continual service improvement.
• Manage and develop relationships with third party suppliers.
• Drive the Security and Endpoint technology team to excel in a dynamic environment, aiming to maximise their contribution to tasks and resource commitments.
• Ensure that service improvement and excellence are seamlessly incorporated into our organisational culture.
• Comprehensive endpoint management, including but not limited to pre-order activities, build, deployment, maintenance, and disposal, with an emphasis on zero-touch deployment.
• Complete cybersecurity management to ensure the security of customers, endpoints, networks, and services, which includes endpoint patching health, vulnerability scanning, and extensive anti-malware systems, processes, and services.
• Administration of immutable backup servers and services, encompassing capacity management and systematic testing.
• Management of extensive endpoint replenishment programs.
• Daily leadership and management of the Security and Endpoint team responsible for delivering technology and infrastructure platforms to Innovate and its customers.

Person Specification

What we are looking for in our people

• Extensive and proven experience in leading teams of technology specialists.
• Broad exposure to technology security and system management platforms on an enterprise scale.
• Significant experience with automated software, mobile, and OS delivery platforms at an enterprise level.
• A commitment to excellence in service delivery and customer satisfaction.
• Exceptional leadership skills, with the ability to develop, inspire, and motivate teams of technology specialists.
• The postholder must be able to travel between sites and to customer sites; we anticipate this will mean holding a full UK driving licence and having access to your own transport.