Clinical Team Administrator (Remote) in London

Are you an organised and proactive administrator looking to make a real difference in healthcare? We are seeking a Clinical Team Administrator to join our growing team at Innovate ADHD, specialist provider of ADHD assessment and treatment services. This is a fully remote role, offering you the flexibility to work from home while playing a vital part in supporting our clinical team and ensuring our patients receive a seamless, high-quality experience. You will be the first point of contact for many of our patients, helping to coordinate their care journey from referral through to treatment.

If you thrive in a fast-paced environment, have excellent communication skills, and are passionate about supporting people with ADHD, we would love to hear from you.

• Answering incoming telephone calls from patients, healthcare professionals, and other stakeholders, providing helpful and compassionate support.
• Responding to patient emails in a timely and professional manner.
• Scheduling and managing clinical appointments across our team of specialists.
• Processing clinical files, referrals, and patient documentation accurately and efficiently.
• Maintaining and updating patient records in line with data protection and confidentiality requirements.
• Supporting the clinical team with general administrative tasks to ensure the smooth running of day-to-day operations.
• Liaising with NHS partners and external organisations as required.

Innovate ADHD is a CQC-registered healthcare provider specialising in ADHD assessment and treatment services for adults. We operate a digital-first hybrid model, offering both remote and face-to-face consultations to patients across England. We deliver timely and high-quality NHS ADHD services. Our mission is to reduce waiting times and improve access to specialist ADHD care for the thousands of patients who need it.

As a growing organisation, we offer a supportive and collaborative working environment where every team member plays an important role. We value professionalism, compassion, and innovation, and we are committed to investing in our staff through training and development opportunities. If you are looking for a role where your contribution is truly valued and where you can grow alongside a dedicated team, Innovate ADHD is the place for you.

We are looking for a motivated and well-organised Clinical Team Administrator to provide comprehensive administrative support to our clinical team. This is a key role within the organisation, ensuring the smooth coordination of patient care and the efficient running of clinical operations. The post holder will act as a point of contact for patients, clinicians, and external stakeholders, delivering a professional and compassionate service at all times.

• Patient Communication and Support: Answering incoming telephone calls from patients, carers, healthcare professionals, and other stakeholders, providing accurate information and signposting as appropriate. Responding to patient enquiries received via email in a timely, professional, and empathetic manner. Managing patient expectations regarding waiting times, appointments, and the care pathway. Escalating clinical concerns or safeguarding issues to the appropriate clinician or manager without delay.
• Appointment Scheduling and Coordination: Scheduling, rescheduling, and cancelling clinical appointments in accordance with service requirements. Coordinating clinician diaries to ensure optimal use of available clinic capacity. Sending appointment confirmations, reminders, and follow-up correspondence to patients. Monitoring appointment attendance and following up on non-attendance in line with the organisation's Did Not Attend policy.
• File Processing and Record Management: Processing referrals, clinical correspondence, and patient documentation accurately and in a timely manner. Maintaining and updating electronic patient records, ensuring all information is complete, accurate, and recorded in line with data protection legislation. Supporting the preparation of clinical reports, letters, and other documentation as required by the clinical team.