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For Companies At a Glance
- Tasks: Manage customer enquiries, logistics, and supplier relations in a dynamic environment.
- Company: Join Innovad Group, a global leader in animal health and nutrition.
- Benefits: Enjoy a £40,000 salary, 25 days holiday, and remote work flexibility.
- Why this job: Make a real impact in a rapidly growing sector focused on sustainability.
- Qualifications: Experience in customer service or logistics; confidence with ERP systems required.
- Other info: Opportunities for professional development and global collaboration await you.
The predicted salary is between 34000 - 46000 £ per year.
Innovad Group is a global leader in animal health and nutrition, dedicated to transforming the industry through sustainable and science-driven solutions. Guided by our mission, "Nature Leading Animal Care," we integrate natural principles with advanced scientific research to enhance animal welfare, productivity, and sustainability. We operate globally, offering innovative products and services that support the well-being of animals and foster environmental responsibility. With teams in more than 70 countries, we focus on delivering value, innovation and consistent operational excellence.
Innovad Group is looking for a proactive and organized Customer Service and Logistics Manager to support our UK and IE operations. In this role you will ensure smooth customer service, efficient logistics coordination and strong supplier management. You will be part of a fast-paced environment with a high level of responsibility and autonomy.
Location: West Midlands, UK, 100% remote working
Salary: £40,000 per annum + 25 days holiday per year + laptop
Contract: Full-time, Permanent
Start Date: ASAP
What You Will Do
- Act as the first point of contact for customer enquiries.
- Manage order processing, invoicing, and customer relations.
- Coordinate export and import logistics.
- Oversee stock levels and procurement.
- Support marketing and administrative tasks.
- Work confidently with ERP systems.
What You Bring
- Experience in customer service, logistics, procurement, or similar roles.
- Strong organizational and multitasking abilities.
- Master's Degree, MBA or related qualifications.
- Confidence with ERP systems like Business Central.
What We Offer
- 100% remote role
- A supportive, and international work environment.
- Flexible work arrangements and opportunities for global collaboration.
- The chance to make a real impact in a global, growing company.
- Opportunities for continuous professional development.
Customer Service & Logistics Manager (UK & IE) employer: Innovad Group
Contact Detail:
Innovad Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Logistics Manager (UK & IE)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Innovad Group and understanding their mission. Be ready to discuss how your experience aligns with their focus on sustainability and animal welfare. Show them you're not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service and logistics. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Innovad team.
We think you need these skills to ace Customer Service & Logistics Manager (UK & IE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service & Logistics Manager role. Highlight your experience in customer service, logistics, and any ERP systems you've worked with. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about animal health and nutrition, and how your background aligns with our mission of 'Nature Leading Animal Care'. Keep it engaging and personal – we love to see your personality!
Showcase Your Organisational Skills: In this role, being organised is key! Use your application to demonstrate your multitasking abilities and how you've successfully managed logistics or customer relations in the past. We want to know how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re keen on joining our innovative team!
How to prepare for a job interview at Innovad Group
✨Know the Company Inside Out
Before your interview, take some time to research Innovad Group. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service & Logistics Manager, you'll need to demonstrate your experience in handling customer enquiries and managing relationships. Prepare specific examples from your past roles where you successfully resolved issues or improved customer satisfaction.
✨Be Ready to Discuss Logistics Coordination
Since logistics coordination is a key part of the role, brush up on your knowledge of import/export processes and stock management. Be prepared to discuss how you've managed these aspects in previous positions and any ERP systems you've used.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in logistics, or how they measure success in customer service. This shows that you're engaged and thinking critically about the role.
