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For Companies At a Glance
- Tasks: Lead the design and integration of ServiceNow solutions, focusing on OnePortal and CSM.
- Company: Join a dynamic consulting firm that values innovation and collaboration.
- Benefits: Enjoy remote work flexibility and a long-term contract with competitive pay.
- Why this job: Be part of a transformative project that enhances user experience and drives efficiency.
- Qualifications: 10+ years in ServiceNow, with 6+ years specifically in CSM and portal management.
- Other info: Ideal for proactive team players who excel in problem-solving and communication.
The predicted salary is between 48000 - 72000 £ per year.
Location: Remote (Outside IR35)
Long term Contract
Role Overview
Experienced CSM architect to support on transversal design topics with special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.
Technical & Functional Experience:
- Good knowledge of CSDM
- Excellent product roadmap awareness
- Excellent knowledge of Workspaces, UI Builder, Flow Designer
- Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
- Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)
- Portal management and customization
- Excellent knowledge of CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup with practical experiences
- 10+ years Hands-on ServiceNow with 6+ years on CSM & CSM Portal
- Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
- Strong problem-solving skills
- English: Excellent
- Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude
- Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
- Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated
ServiceNow Architect, ServiceNow, Consulting employer: Innova Solutions
Contact Detail:
Innova Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect, ServiceNow, Consulting
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates, especially around CSM and OnePortal integration. This will not only boost your confidence but also show us that you're proactive and genuinely interested in the role.
✨Tip Number 2
Network with current or former ServiceNow professionals on platforms like LinkedIn. Engaging in discussions about best practices and challenges can provide you with insights that will be valuable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of your past work with ServiceNow, particularly in CSM and integrations. Being able to articulate your hands-on experience will demonstrate your expertise and problem-solving skills effectively.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex ServiceNow concepts in simple terms. This is crucial for the role, as you'll need to convey technical information to non-IT stakeholders.
We think you need these skills to ace ServiceNow Architect, ServiceNow, Consulting
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow, particularly in CSM and integrations. Use specific examples that demonstrate your hands-on experience and problem-solving skills relevant to the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your expertise in CSDM, UI Builder, and Flow Designer. Mention your ability to communicate complex topics clearly, as this is crucial for the role.
Showcase Relevant Projects: Include details of past projects where you successfully integrated ServiceNow with third-party tools or customised portals. Highlight your design and prototyping skills, as well as any improvements you proposed in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your language is clear and professional, reflecting your excellent communication skills.
How to prepare for a job interview at Innova Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with ServiceNow, particularly in CSM and CSM Portal. Highlight specific projects where you've successfully implemented integrations or customised portals, as this will demonstrate your capability to handle the technical demands of the role.
✨Communicate Clearly
Since the role requires explaining complex topics to a non-IT audience, practice articulating your thoughts clearly and concisely. Use simple language when discussing technical concepts, and be ready to provide examples that illustrate your points.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've encountered challenges in your previous roles. Focus on how you approached these problems, the solutions you implemented, and the outcomes. This will showcase your strong problem-solving abilities, which are crucial for this position.
✨Emphasise Team Collaboration
As a key asset to the team, it's important to convey your ability to work collaboratively. Share examples of how you've supported colleagues in past projects, especially during challenging times, to highlight your team player mentality and proactive approach.
