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- Tasks: Design and integrate ServiceNow CSM Portal with Adobe, focusing on user experience.
- Company: Join a dynamic team working remotely across Europe, enhancing digital service management.
- Benefits: Enjoy full remote work flexibility and the chance to collaborate with international experts.
- Why this job: Be part of innovative projects that shape the future of customer service management.
- Qualifications: 10+ years in ServiceNow, with 3+ years focused on CSM and portal integrations.
- Other info: Ideal for proactive problem solvers who thrive in collaborative environments.
The predicted salary is between 54000 - 84000 £ per year.
Contract: FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)
Experienced CSM architect to support on transversal design topics with a special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.
Technical & Functional Experience:
- Good knowledge of CSDM
- Excellent product roadmap awareness
- Excellent knowledge of Workspaces, UI Builder, Flow Designer
- Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
- Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)
- Portal management and customization
- Excellent knowledge of CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup with practical experiences
- 10+ years Hands-on ServiceNow with 3+ years on CSM & CSM Portal
- Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
- Strong problem-solving skills
- English: Excellent
- Excellent communication: ability to explain complex topics to a non-IT audience, active listening and supportive attitude
- Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
- Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated
ServiceNow Architect CSM focus Portal employer: Innova Solutions
Contact Detail:
Innova Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect CSM focus Portal
✨Tip Number 1
Make sure to showcase your hands-on experience with ServiceNow, especially in CSM and CSM Portal. Highlight specific projects where you've successfully integrated third-party tools or customised portals, as this will demonstrate your practical knowledge.
✨Tip Number 2
Familiarise yourself with the latest updates and features of the ServiceNow platform, particularly around Workspaces, UI Builder, and Flow Designer. Being up-to-date will not only help you in interviews but also show your commitment to continuous learning.
✨Tip Number 3
Prepare to discuss your problem-solving skills by thinking of examples where you've tackled complex design challenges. Be ready to explain your thought process and how you arrived at effective solutions, as this is crucial for a role that requires strong analytical abilities.
✨Tip Number 4
Since communication is key, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during interviews, especially when discussing integrations and data exchanges with non-IT stakeholders.
We think you need these skills to ace ServiceNow Architect CSM focus Portal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow, particularly in CSM and CSM Portal. Emphasise your hands-on experience and any relevant projects that showcase your skills in integrations and portal management.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the role. Mention your 10+ years of experience and how your problem-solving skills and proactive attitude can benefit the team. Be specific about your experience with OnePortal integration and other relevant technologies.
Showcase Technical Expertise: When detailing your technical skills, focus on your knowledge of CSDM, UI Builder, Flow Designer, and integrations with third-party tools. Use examples from your past work to demonstrate your expertise and ability to transform ideas into solutions.
Highlight Communication Skills: Since the role requires explaining complex topics to non-IT audiences, include examples of how you've successfully communicated technical information in the past. This will show your potential employer that you can be an effective team player and support others in design activities.
How to prepare for a job interview at Innova Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with ServiceNow, particularly in CSM and CSM Portal. Highlight specific projects where you've successfully integrated third-party tools or customised portals, as this will demonstrate your technical proficiency.
✨Communicate Clearly
Since the role requires explaining complex topics to a non-IT audience, practice articulating your thoughts clearly and concisely. Use simple language when discussing technical concepts to show that you can bridge the gap between technical and non-technical stakeholders.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you approached solving them. This will showcase your strong problem-solving skills and proactive attitude, which are essential for the position.
✨Emphasise Team Collaboration
Highlight your experience working in teams and your willingness to support colleagues. Share instances where you jumped in to help during complicated situations, as this will illustrate your team player mentality, which is crucial for this role.
