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- Tasks: Lead the Service Design and Transition for a major SAP S/4HANA programme.
- Company: Innova Solutions is a dynamic tech company focused on innovative IT services.
- Benefits: Enjoy a collaborative environment with opportunities for growth and learning.
- Why this job: Be part of a transformative project that positively impacts lives globally.
- Qualifications: Experience in IT Service Management and strong communication skills are essential.
- Other info: This is a mid-senior level contract role based in Macclesfield.
The predicted salary is between 43200 - 72000 £ per year.
The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations, and End User Services and technologies. This group ensures seamless, secure, and efficient technology delivery with a focus on experience. It’s a dynamic and challenging environment with opportunities to learn and grow, whether that’s exploring new technologies or transforming roles and work processes. Join us to be part of a team backed to innovate and disrupt, impacting lives positively.
As the Programme Manager Service Readiness for the Axial Programme, you will play a pivotal role in coordinating and implementing a programme-wide approach to Service Design and Transition across Client's ambitious SAP S/4HANA implementation. This complex global deployment impacts numerous SAP & non-SAP systems as well as IT services, and you will ensure seamless integration with a focus on both the core S/4HANA components and any affected ancillary systems. You will establish and manage strategies to address varying process and service requirements, ensuring adherence and completion of tasks while visibly reporting progress and risks to both the Axial Programme and the SD&T Team. Supported by the SD&T team, you will act as a consultant, bringing your expertise to bear while driving forward our programme objectives.
ACCOUNTABILITIES:
- Develop and implement a comprehensive programme-wide Service Design & Transition (SD&T) strategy covering all aspects of the SAP S/4HANA deployments and affected non-SAP systems and IT services.
- Lead compliance tracking, ensuring all elements adhere to the established SD&T processes, and report progress, issues, and risks to stakeholders effectively.
- Collaborate with the SD&T Team to ensure adherence to guidelines that govern Client's operations, ensuring compliance with regulations such as SoX, Privacy, and GxP.
- Collaborate with the Regional Site IT group and the Global Service Desk group to ensure adherence to service offerings and service readiness, proposing where additional funding or resources are required to go-live seamlessly.
- Deliver regular performance management reports and updates to the Axial Programme and SD&T Team, providing transparency on activities and progress.
- Support the creation of process documentation and training materials for SD&T processes and drive engagement across the programme lifecycle.
REQUIREMENTS
This role requires a proactive individual experienced in Service Design and Transition, combined with solid project management expertise. A track record of successful change management in large-scale environments is essential. Strong communication skills and relationship-building capabilities are vital for collaborating across global functions. Familiarity with Client's processes and culture is advantageous.
Essential Skills
- Proven experience in IT Service Management, Service Design, and Transition processes.
- Experience of developing and implementing programme-wide Service Design & Transition (SD&T) strategy covering all aspects of SAP S/4HANA deployments and affected non-SAP systems and IT services.
- Experience in ECC / S/4 and non-SAP systems deployments in large global organisations.
- Solid understanding of project / programme management principles and experience within a large-scale programme environment.
- Ensuring compliance with regulations such as SoX, Privacy, and GxP.
- Strong stakeholder management skills, including communication and relationship-building capabilities at a senior level.
- Experience applying policies, procedures, and risk management within regulatory frameworks.
- Capable of prioritising tasks effectively under pressure and making informed decisions.
Programme Manager Service Readiness employer: Innova Solutions
Contact Detail:
Innova Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager Service Readiness
✨Tip Number 1
Familiarise yourself with SAP S/4HANA and its deployment processes. Understanding the intricacies of this system will not only boost your confidence during discussions but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Innova Solutions, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience with compliance regulations like SoX, Privacy, and GxP. Being able to articulate how you've navigated these frameworks in past projects will set you apart from other candidates.
✨Tip Number 4
Showcase your project management skills by preparing examples of successful change management initiatives you've led. Highlighting your ability to manage large-scale projects will resonate well with the hiring team.
We think you need these skills to ace Programme Manager Service Readiness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Service Design and Transition, particularly with SAP S/4HANA and non-SAP systems. Use specific examples that demonstrate your project management skills and compliance with regulations like SoX and GxP.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the Programme Manager Service Readiness position, focusing on your ability to manage complex deployments and stakeholder relationships.
Showcase Your Communication Skills: Since strong communication is vital for this role, consider including a section in your application that illustrates your experience in stakeholder management and relationship-building. This could be through specific projects or initiatives where you successfully collaborated with diverse teams.
Highlight Change Management Experience: Given the emphasis on change management in large-scale environments, ensure you detail any relevant experiences where you led or contributed to significant changes within an organisation. Use metrics or outcomes to demonstrate the impact of your contributions.
How to prepare for a job interview at Innova Solutions
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Programme Manager Service Readiness role. Familiarise yourself with SAP S/4HANA and the specific challenges related to Service Design and Transition. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience
Prepare to discuss your previous experiences in IT Service Management and large-scale project management. Highlight specific examples where you've successfully implemented Service Design and Transition strategies, especially in complex environments.
✨Emphasise Communication Skills
Given the importance of stakeholder management in this role, be ready to demonstrate your strong communication and relationship-building skills. Share examples of how you've effectively collaborated with diverse teams and managed senior-level stakeholders.
✨Prepare for Compliance Questions
Since compliance with regulations like SoX, Privacy, and GxP is crucial, prepare to discuss your understanding of these frameworks. Be ready to explain how you've ensured compliance in past projects and how you would approach it in this role.
