At a Glance
- Tasks: Provide 2nd and 3rd line IT support, troubleshoot issues, and manage Microsoft environments.
- Company: Join Innov8 Group, a forward-thinking tech company with a collaborative culture.
- Benefits: Enjoy 33 days holiday, private healthcare, and exciting team socials.
- Other info: Opportunities for career progression and ongoing training available.
- Why this job: Make an impact in a dynamic environment while developing your IT skills.
- Qualifications: Experience in MSP or IT support, strong knowledge of Microsoft technologies.
The predicted salary is between 27000 - 27000 £ per year.
Location: Belfast (preferably based at our Purdys Lane office, BT8 7AR), with the option to work from our Coleraine office (BT51 5QL) Hybrid work.
Hours: Full time, 37.5hrs per week, Monday to Friday.
Salary: Competitive salary circa £27,000 (dependent on experience).
Who We Are: Now part of the Innov8 Group, Sherwood Systems excels in implementing and supporting various Sage products, such as Sage 200, alongside offering managed IT services and developing in-house software solutions across Ireland and the UK. We're looking for an experienced and technically capable Level 2/3 IT Technician to join our growing team. This role is ideal for someone who thrives in an MSP environment, enjoys solving technical challenges, and has a naturally inquisitive mindset when it comes to all things IT. You'll work closely with a diverse customer base across Northern Ireland and beyond, supporting a wide range of infrastructure, cloud technologies and desktop environments.
Key Responsibilities:
- Working within our support desk environment to provide 2nd and 3rd line support.
- Logging, diagnosing and resolving technical support tickets.
- Supporting and managing Microsoft 365 environments and tenant administration.
- Administration and support of Microsoft Azure environments.
- Installation, configuration and support of Windows Server.
- Support and troubleshooting of Windows 10 and Windows 11 desktop environments.
- User administration, permissions management and security best practices.
- Supporting backup, networking and infrastructure solutions.
- Producing and maintaining technical documentation.
- Liaising with customers and delivering excellent customer service.
- Assisting with infrastructure projects, migrations and deployments.
- Providing onsite support and installation when required.
What We're Looking For:
- Previous experience within an MSP or IT support environment.
- Strong knowledge of Microsoft 365 and tenant management.
- Experience with Microsoft Azure administration and support.
- Good working knowledge of Windows Server technologies.
- Strong understanding of Windows 10 and Windows 11 desktop support.
- Excellent troubleshooting and problem-solving skills.
- A naturally curious and inquisitive approach to technology.
- Passion for IT and a desire to continuously learn and develop.
- Strong communication and customer service skills.
- Ability to prioritise workloads and work effectively as part of a team.
- Self-motivated, proactive and dependable.
- Full clean UK driving licence and access to own vehicle.
Why Join Innov8? Innov8 provides Sage solutions and IT infrastructure services to businesses across the UK & Ireland. We pride ourselves on being a forward-thinking and ambitious organisation where career progression is actively encouraged and success is recognised.
Benefits Include:
- 33 days holiday (inclusive of Bank Holidays) plus your birthday off.
- Private healthcare, dental and wellbeing services.
- Friday Breakfast Club.
- Loyalty Incentive Reward Scheme with discounts on everything from holidays to tech, plus long-service awards.
- Monthly colleague recognition scheme celebrating those who deliver our Get Further Faster mission.
- Free use of EV charge points at our offices for electric vehicle owners.
- Incredible socials.
Ready to Make an Impact? Please apply with a CV and relevant cover letter. Applications submitted without both will not be accepted. Please note, we are not offering a relocation package for this role.
Pay: From £27,000.00 per year.
Benefits: Bereavement leave, Company events, Company pension, Employee discount, Health & wellbeing programme, Private medical insurance, Sick pay.
Level 2/3 IT Technician in Lisburn employer: Innov8
At Innov8, we are committed to fostering a dynamic and supportive work environment where our employees can thrive. As a Level 2/3 IT Technician based in Belfast, you'll benefit from a competitive salary, extensive training opportunities, and a culture that values innovation and teamwork. With perks like private healthcare, generous holiday allowances, and engaging social events, we ensure that our team members feel valued and motivated to grow their careers with us.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2/3 IT Technician in Lisburn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Innov8 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Innov8 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Innov8!
✨Direct Apply to Innov8
Let's not forget to apply directly through the Innov8 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Level 2/3 IT Technician in Lisburn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Innov8.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Innov8. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Innov8
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
