At a Glance
- Tasks: Provide 2nd and 3rd line IT support, troubleshoot issues, and manage Microsoft environments.
- Company: Join Sherwood Systems, part of the Innov8 Group, known for exceptional IT services.
- Benefits: Competitive salary, ongoing training, and opportunities for career development.
- Other info: Enjoy a hybrid work model with a supportive team and excellent growth potential.
- Why this job: Dive into diverse tech challenges and make a real impact in a dynamic environment.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 27000 - 27000 £ per year.
Location: Belfast (preferably based at our Purdys Lane office, BT8 7AR), with the option to work from our Coleraine office (BT51 5QL) Hybrid work.
Hours: Full time, 37.5hrs per week, Monday to Friday.
Salary: Competitive salary circa £27,000 (dependent on experience).
Who We Are: Now part of the Innov8 Group, Sherwood Systems excels in implementing and supporting various Sage products, such as Sage 200, alongside offering managed IT services and developing in-house software solutions across Ireland and the UK. We're looking for an experienced and technically capable Level 2/3 IT Technician to join our growing team. This role is ideal for someone who thrives in an MSP environment, enjoys solving technical challenges, and has a naturally inquisitive mindset when it comes to all things IT. You'll work closely with a diverse customer base across Northern Ireland and beyond, supporting a wide range of infrastructure, cloud technologies and desktop environments. No two days are the same. One minute you could be resolving an Office 365 issue, the next you're troubleshooting Azure services or deploying a Windows Server environment. As a Microsoft partner, we pride ourselves on delivering exceptional customer service alongside proactive IT management and strategic support. You'll have access to ongoing training, vendor accreditations and opportunities to further develop your technical expertise and career.
Key Responsibilities:
- Working within our support desk environment to provide 2nd and 3rd line support.
- Logging, diagnosing and resolving technical support tickets.
- Supporting and managing Microsoft 365 environments and tenant administration.
- Administration and support of Microsoft Azure environments.
- Installation, configuration and support of Windows Server.
- Support and troubleshooting of Windows 10 and Windows 11 desktop environments.
- User administration, permissions management and security best practices.
- Supporting backup, networking and infrastructure solutions.
- Producing and maintaining technical documentation.
- Liaising with customers and delivering excellent customer service.
- Assisting with infrastructure projects, migrations and deployments.
- Providing onsite support and installation when required.
What We're Looking For:
- Previous experience within an MSP or IT support environment.
- Strong knowledge of Microsoft 365 and tenant management.
- Experience with Microsoft Azure administration and support.
- Good working knowledge of Windows Server technologies.
- Strong understanding of Windows 10 and Windows 11 desktop support.
- Excellent troubleshooting and problem-solving skills.
- A naturally curious and inquisitive approach to technology.
- Passion for IT and a desire to continuously learn and develop.
- Strong communication and customer service skills.
- Ability to prioritise workloads and work effectively as part of a team.
- Self-motivated, proactive and dependable.
- Full clean UK driving licence and access to own vehicle.
Why Join Innov8? Innov8 provides Sage solutions and IT infrastructure services to businesses across the UK.
Level 2/3 IT Technician TLNT1_NI in Belfast employer: Innov8
At Innov8, we pride ourselves on fostering a dynamic and inclusive work culture that encourages continuous learning and professional growth. As a Level 2/3 IT Technician based in Belfast, you'll benefit from competitive salaries, hybrid working options, and access to ongoing training and vendor accreditations, all while being part of a supportive team dedicated to delivering exceptional customer service across diverse IT environments.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2/3 IT Technician TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT scenarios. Think about how you'd troubleshoot an Office 365 issue or manage a Windows Server environment. Show them you’re ready to tackle real-world challenges!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask any questions you might have.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for passionate individuals to join our team. Applying directly through us can give you a better chance of standing out!
We think you need these skills to ace Level 2/3 IT Technician TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Level 2/3 IT Technician role. Highlight your experience with Microsoft 365, Azure, and any relevant troubleshooting skills to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT and how your inquisitive nature drives you to solve technical challenges. Let us know why you want to join our team at Sherwood Systems.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love hearing about your thought process and the steps you took to resolve problems—this shows us you're a natural fit for our MSP environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Innov8
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Windows Server technologies. Be ready to discuss specific scenarios where you've used these tools, as it shows you're not just familiar with them but can also apply your knowledge in real-world situations.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical challenges in the past. Think about times when you resolved a tricky issue or improved a process. This will demonstrate your troubleshooting abilities and your proactive approach to IT.
✨Customer Service is Key
Since this role involves liaising with customers, be ready to talk about your experience in delivering excellent customer service. Share stories that highlight your communication skills and how you’ve handled difficult situations with clients.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s IT environment or future projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
