At a Glance
- Tasks: Provide 2nd and 3rd line IT support and manage Microsoft environments.
- Company: Dynamic IT company based in Belfast with a focus on innovation.
- Benefits: Competitive salary, 33 days holiday, private healthcare, and Friday breakfast club.
- Other info: Enjoy a hybrid work model and excellent career development opportunities.
- Why this job: Join a passionate team and grow your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 27000 - 27000 € per year.
Location: Belfast (preferably based at our Purdy’s Lane office, BT8 7AR), with the option to work from our Coleraine office (BT51 5QL)
Hybrid work
Hours: Full time, 37.5hrs per week, Monday to Friday
Salary: Competitive salary circa £27,000 (dependent on experience)
Key Responsibilities
- Working within our support desk environment to provide 2nd and 3rd line support
- Logging, diagnosing and resolving technical support tickets
- Supporting and managing Microsoft 365 environments and tenant administration
- Administration and support of Microsoft Azure environments
- Installation, configuration and support of Windows Server 2016/2019/2022/2025
- Support and troubleshooting of Windows 10 and Windows 11 desktop environments
- User administration, permissions management and security best practices
- Supporting backup, networking and infrastructure solutions
- Producing and maintaining technical documentation
- Liaising with customers and delivering excellent customer service
- Assisting with infrastructure projects, migrations and deployments
- Providing onsite support and installation when required
What We’re Looking For
- Previous experience within an MSP or IT support environment
- Strong knowledge of Microsoft 365 and tenant management
- Experience with Microsoft Azure administration and support
- Good working knowledge of Windows Server technologies
- Strong understanding of Windows 10 and Windows 11 desktop support
- Excellent troubleshooting and problem-solving skills
- A naturally curious and inquisitive approach to technology
- Passion for IT and a desire to continuously learn and develop
- Strong communication and customer service skills
- Ability to prioritise workloads and work effectively as part of a team
- Self‑motivated, proactive and dependable
- Full clean UK driving licence and access to own vehicle
Benefits Include
- 33 days holiday (inclusive of Bank Holidays) plus your birthday off
- Private healthcare, dental and wellbeing services
- Friday Breakfast Club. If you’re in the office on a Friday, breakfast is on us
- ‘Loyalty Incentive Reward Scheme’ with discounts on everything from holidays to tech, plus long‑service awards
- Monthly colleague recognition scheme celebrating those who deliver our “Get Further Faster” mission
- Free use of EV charge points at our offices for electric vehicle owners
Level 2/3 IT Technician in Belfast employer: Innov8 Technology
Join a dynamic team in Belfast as a Level 2/3 IT Technician, where you will thrive in a supportive work culture that values continuous learning and development. With competitive benefits including 33 days of holiday, private healthcare, and a unique loyalty incentive scheme, we prioritise employee well-being and recognition. Our hybrid work model allows for flexibility, making it an ideal environment for those passionate about IT and eager to grow their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2/3 IT Technician in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at MSPs or have experience in support environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your hands-on experience with Microsoft 365 and Azure. Share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Prepare for the technical questions! Brush up on your troubleshooting techniques for Windows 10 and 11, and be ready to demonstrate your knowledge of server technologies. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Level 2/3 IT Technician in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365, Azure, and Windows Server. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT and how your curiosity drives you to solve problems. We love hearing about your journey and what makes you tick.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We’re all about problem-solving here at StudySmarter, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Innov8 Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Windows Server technologies. Be ready to discuss your previous experiences in these areas and how you've tackled specific challenges. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Think of a few scenarios where you had to troubleshoot a tricky problem, and explain your thought process. This will demonstrate your analytical skills and your ability to think on your feet.
✨Customer Service is Key
Since this role involves liaising with customers, be ready to talk about your approach to customer service. Share instances where you went above and beyond to help a client or improve their experience. This will highlight your communication skills and your commitment to delivering excellent service.
✨Be Curious and Eager to Learn
Express your passion for IT and your desire to continuously learn. Mention any recent courses, certifications, or personal projects that showcase your curiosity. Employers love candidates who are proactive about their professional development, so let that enthusiasm shine through!
