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- Tasks: Lead a team of technicians and ensure high-quality workshop operations.
- Company: Join IN'n'OUT Autocentres, a trusted name in customer service.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Enjoy a dynamic workplace with a focus on teamwork and customer care.
- Why this job: Make a real impact by ensuring customer satisfaction and quality service.
- Qualifications: 3 years in the auto trade and leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Senior Workshop Technician is responsible for overseeing the day-to-day operations of the workshop, ensuring the efficient, safe, and high-quality completion of all tasks. This role involves advanced technical skills, leadership, and the ability to manage workshop technicians and testers. The Senior Workshop Technician will work closely with the Customer Services Advisor to optimise workflows and ensure customer satisfaction.
General Responsibilities
- Lead and mentor a team of technicians, providing guidance, training, and support.
- Be accountable for overall manpower requirements and correct placement/deployment of the Centre team, creating staff rotas to ensure competence, efficiency and productivity is consistently achieved.
- Assign tasks and manage workflow to ensure timely and efficient completion of all work.
- Ensure all work is carried out to the highest standards and in compliance with health and safety regulations.
- Monitor and manage inventory, ordering parts and supplies as needed with the customer service advisor.
- Adhere to and promote all company Health & Safety procedures, regularly training and supporting both new and existing employees to ensure compliance at all times.
- Manage and assist with customer complaints alongside the Customer service advisor and the Customer Care Manager, ensuring a mutually satisfactory outcome is achieved resulting in customer delight.
- Always ensure complete MOT compliance at all times.
- Inspect and QC completed work to ensure it meets the required standards and specifications.
- Manage all stock requirements in line with necessary budgets and company expectations, including the facilitation of periodic audits/inventories.
- Conduct performance reviews of workshop employees.
- Maintain and calibrate tools and equipment, ensuring they are in good working condition.
- Communicate at high levels with the Customer Service Advisor to ensure deadlines are met and customers are satisfied.
- Where required to be involved in the pricing of repairs and the communication to the customer.
- Thoroughly quality check all work undertaken and seek advice/support when required.
- Carry out any other reasonable tasks as requested by the AGM or other member of senior management.
Skills Needed
- Technical
- Managerial / Operational
Required Criteria
- 3 years experience in the auto trade
- Leadership qualities
- Level 2 or above in Light Vehicle Maintenance & Repair
Senior Workshop Controller in Warrington employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Workshop Controller in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the auto trade and let them know you're on the lookout for a Senior Workshop Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at job fairs or informal meet-ups, be ready to discuss your experience in leading teams and managing workflows. Bring along examples of how you've optimised operations in previous roles.
✨Tip Number 3
Don’t forget to follow up! After any interviews or networking events, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're genuinely interested in joining our team at IN'n'OUT Autocentres. Let's get you back on the road to success!
We think you need these skills to ace Senior Workshop Controller in Warrington
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical and managerial skills in your application. We want to see how your experience aligns with the role of Senior Workshop Controller, so don’t hold back on showcasing your achievements!
Tailor Your Application: Take a moment to customise your application for us. Use keywords from the job description to demonstrate that you understand what we’re looking for. This shows us you’re genuinely interested in the position!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role – we want to know about you, not just your technical lingo!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at IN'n'OUT Autocentres
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to light vehicle maintenance and repair. Be ready to discuss specific examples from your past experience that showcase your skills and how you've led a team in a workshop environment.
✨Show Leadership Skills
Prepare to talk about your leadership style and how you've mentored technicians in the past. Think of instances where you’ve successfully managed workflow or resolved conflicts within your team, as this will demonstrate your ability to lead effectively.
✨Customer Satisfaction is Key
Since customer service is a big deal for this role, be ready to share examples of how you've handled customer complaints or ensured customer satisfaction in previous positions. Highlight your commitment to providing excellent service and how it aligns with the company's values.
✨Safety First
Familiarise yourself with health and safety regulations relevant to the automotive industry. Be prepared to discuss how you’ve implemented safety procedures in your previous roles and how you plan to maintain compliance in the new position.