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- Tasks: Lead a team of technicians, ensuring high-quality and efficient workshop operations.
- Company: IN'n'OUT Autocentres, committed to customer satisfaction and quality service.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Enjoy a dynamic workplace with high customer satisfaction and repeat business.
- Why this job: Join a trusted brand and make a real impact in the automotive industry.
- Qualifications: 3 years in the auto trade and leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: In N Out, Winwick Road
The Senior Workshop Technician is responsible for overseeing the day-to-day operations of the workshop, ensuring the efficient, safe, and high-quality completion of all tasks. This role involves advanced technical skills, leadership, and the ability to manage workshop technicians and testers. The Senior Workshop Technician will work closely with the Customer Services Advisor to optimise workflows and ensure customer satisfaction.
General Responsibilities
- Lead and mentor a team of technicians, providing guidance, training, and support.
- Accountable for overall manpower requirements and correct placement/deployment of the Centre team, creating staff rotas to ensure competence, efficiency, and productivity is consistently achieved.
- Assign tasks and manage workflow to ensure timely and efficient completion of all work.
- Ensure all work is carried out to the highest standards and in compliance with health and safety regulations.
- Monitor and manage inventory, ordering parts and supplies as needed with the customer service advisor.
- Adhere to and promote all company Health & Safety procedures, regularly training and supporting both new and existing employees to ensure compliance at all times.
- Manage and assist with customer complaints alongside the Customer Service Advisor and the Customer Care Manager, ensuring a mutually satisfactory outcome is achieved resulting in customer delight.
- Ensure complete MOT compliance at all times.
- Inspect and QC completed work to ensure it meets the required standards and specifications.
- Manage all stock requirements in line with necessary budgets and company expectations, including the facilitation of periodic audits/inventories.
- Conduct performance reviews of workshop employees.
- Maintain and calibrate tools and equipment, ensuring they are in good working condition.
- Communicate at high levels with the Customer Service Advisor to ensure deadlines are met and customers are satisfied.
- Involved in the pricing of repairs and the communication to the customer.
- Thoroughly quality check all work undertaken and seek advice/support when required.
- Carry out any other reasonable tasks as requested by the AGM or other member of senior management.
Skills Needed
- Technical, Managerial / Operational
About The Company
We provide you with fixed prices, clear explanations, and great service, all underpinned by a 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service
The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle's manufacturer warranty status.
Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care, and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with its customers.
Wi-Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature high-speed Wi-Fi, free beverages, child’s play area, and baby change facilities, all designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers
IN'n'OUT Autocentres has a very high percentage of repeat customers and scores 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised.
Our team provides you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Required Criteria
- 3 years experience in the auto trade
- Leadership qualities
- Level 2 or above in Light Vehicle Maintenance & Repair
Desired Criteria
Closing Date: Thursday 30th April, 2026
Contract Type: full-time
Salary: Based on Experience
Senior Auto Workshop Lead — Operations & Quality in Warrington employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Auto Workshop Lead — Operations & Quality in Warrington
✨Tip Number 1
Get your networking game on! Reach out to folks in the auto industry, especially those who work at IN'n'OUT or similar places. A friendly chat can lead to insider info about job openings and even a referral.
✨Tip Number 2
Show off your skills! If you’ve got any certifications or special training, make sure to highlight them in conversations. Bring along examples of your work or any projects you've led to demonstrate your leadership and technical prowess.
✨Tip Number 3
Don’t just wait for job postings—be proactive! Visit our website regularly and apply directly. Sometimes, showing initiative can set you apart from the crowd and get you noticed by hiring managers.
✨Tip Number 4
Prepare for interviews like a pro! Research common questions for workshop leads and think about how your experience aligns with the role. Practising your answers will help you feel more confident and ready to impress.
We think you need these skills to ace Senior Auto Workshop Lead — Operations & Quality in Warrington
Some tips for your application 🫡
Show Off Your Leadership Skills: When you're writing your application, make sure to highlight any leadership experience you have. We want to see how you've mentored or guided others in the past, especially in a workshop setting.
Be Specific About Your Technical Skills: Don’t just list your qualifications; give us examples of how you've applied your technical skills in real-world situations. This helps us understand your hands-on experience and how you can contribute to our team.
Tailor Your Application to Us: Make sure your application reflects our company culture and values. Mention how you align with our commitment to customer satisfaction and quality service. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IN'n'OUT Autocentres
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to light vehicle maintenance and repair. Be ready to discuss specific examples from your past experience that showcase your skills and how you've led teams in a workshop environment.
✨Show Leadership Skills
Prepare to talk about your leadership style and how you've mentored technicians in the past. Think of instances where you've successfully managed workflow or resolved conflicts within a team, as this will demonstrate your ability to lead effectively.
✨Understand Customer Service
Since customer satisfaction is key for this role, be ready to share how you've handled customer complaints or ensured high-quality service in previous positions. Highlight any strategies you've used to improve customer experiences.
✨Health & Safety Awareness
Familiarise yourself with health and safety regulations relevant to the auto industry. Be prepared to discuss how you've implemented these standards in your previous roles and how you plan to maintain compliance in the new position.