Senior Technician/Workshop Controller

The Senior Workshop Technician is responsible for overseeing the day-to-day operations of the workshop, ensuring the efficient, safe, and high-quality completion of all tasks. This role involves advanced technical skills, leadership, and the ability to manage workshop technicians and testers. The Senior Workshop Technician will work closely with the Customer Services Advisor to optimise workflows and ensure customer satisfaction.

General Responsibilities

• Lead and mentor a team of technicians, providing guidance, training, and support.
• Accountable for overall manpower requirements and correct placement/deployment of the Centre team, creating staff rotas to ensure competence, efficiency, and productivity is consistently achieved.
• Assign tasks and manage workflow to ensure timely and efficient completion of all work.
• Ensure all work is carried out to the highest standards and in compliance with health and safety regulations.
• Monitor and manage inventory, ordering parts and supplies as needed with the customer service advisor.
• Adhere to and promote all company Health & Safety procedures, regularly training and supporting both new and existing employees to ensure compliance at all times.
• Manage and assist with customer complaints alongside the Customer Service Advisor and the Customer Care Manager, ensuring a mutually satisfactory outcome is achieved resulting in customer delight.
• Ensure complete MOT compliance at all times.
• Inspect and QC completed work to ensure it meets the required standards and specifications.
• Manage all stock requirements in line with necessary budgets and company expectations, including the facilitation of periodic audits/inventories.
• Conduct performance reviews of workshop employees.
• Maintain and calibrate tools and equipment, ensuring they are in good working condition.
• Communicate at high levels with the Customer Service Advisor to ensure deadlines are met and customers are satisfied.
• Involved in the pricing of repairs and the communication to the customer where required.
• Thoroughly quality check all work undertaken and seek advice/support when required.
• Carry out any other reasonable tasks as requested by the AGM or other member of senior management.

About The Company

We provide you with fixed prices, clear explanations, and great service, all underpinned by a 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service

The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufacturer Approved Parts

We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle's manufacturer warranty status.

Trained and Qualified Technicians

All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care, and attention into your car as they do their own.

Company Culture

We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with our customers.

Wi-Fi, Coffee, Comfortable Sofas

Our client waiting lounges feature high-speed Wi-Fi, free beverages, child's play area, and baby change facilities, all designed for you to be comfortable and be able to catch up on work or entertainment while you wait.

75% Repeat Customers

IN'n'OUT Autocentres has a very high percentage of repeat customers and scores 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised. Our team provides you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.