At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join In N Out Centres Ltd, a vibrant workplace in Brackmills Industrial Estate.
- Benefits: Enjoy a competitive salary, pension contributions, employee discounts, and more!
- Other info: Full-time role with excellent career growth opportunities and a supportive environment.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in managing customer service or admin teams is essential.
The predicted salary is between 24000 - 30000 £ per year.
Location: In N Out Centres Ltd, Caswell Road, Brackmills Industrial Estate
Job Purpose
To support our company customer service team we are recruiting for a Team Leader to manage the day-to-day operations of the customer service and administration function, ensuring excellent customer service standards are maintained at all times. The Team Leader will manage the customer service and administration team, allocate workload effectively and efficiently, monitor performance and ensure all customer enquiries, calls, emails and administrative tasks are handled efficiently. The Team Leader will be responsible for managing the team while remaining actively involved in operational duties, working alongside the team of customer service & Administration Assistants to ensure all tasks are completed efficiently and to a high standard.
Key Responsibilities
- Team Management
- Lead, supervise, and support a team of administrators.
- Allocate daily workloads and prioritise tasks to ensure efficient service delivery.
- Monitor team performance and productivity.
- Provide ongoing support to team members.
- Ensure adequate staffing levels and manage team rotas and annual leave requests.
- Customer Service
- Oversee the day-to-day operation of the customer service and call handling function, including managing complaints.
- Allocate job-specific tasks (emails, British Gas handling, Whatsapp, tyre bookings, book my garage).
- Work closely with the company's outsourced 24/7 call centre to ensure seamless communication and service continuity.
- Review call volumes and workload trends, making improvements where required.
- Administration
- Manage and oversee general office administration activities.
- Act as the central point of contact between department managers and the administration support team.
- Receive and prioritise work requests from department leads.
- Allocate tasks appropriately across the administration team.
- Coordinate post-opening, scanning and distribution.
- Ensure work is completed within agreed timescales.
Person Specification – Team Leader – Customer Service & Admin
Experience
- Essential
- Previous experience managing, supervising, or leading an administration, customer service, or call centre team.
- Experience allocating workloads and managing team performance.
- Desirable
- Experience handling customer enquiries and resolving escalated complaints.
- Experience liaising with internal departments and coordinating workloads across multiple teams.
Skills & Competencies
- Essential
- Excellent customer service skills with a customer-first approach.
- Ability to prioritise workloads and delegate tasks effectively.
- Excellent verbal and written communication skills.
- Strong organisational and time-management skills.
- Desirable
- Ability to build effective working relationships across all levels of the business.
Personality & Behaviours
- Essential
- Professional and approachable manner.
- Confident and decisive leader.
- Highly organised with excellent attention to detail.
- Proactive and able to work on own initiative.
- Committed to delivering excellent customer service.
- Ability to motivate, support, and develop team members.
Benefits
- Company pension with 5% contribution from the company.
- Cycle to work scheme.
- Employee discount plus free MOT and service annually.
- Free on-site parking.
- Life insurance at three times your salary.
- Long service and birthday gifts.
- Uniform.
- Referral programme.
Additional Information
- Closing Date: Friday 31st July, 2026
- Contract Type: fulltime
- Salary: From £32,000.00 Yearly to £35,000.00 Yearly
TEAM LEADER – CUSTOMER SERVICE & ADMIN in Northampton employer: IN'n'OUT Autocentres
IN'n'OUT Autocentres is an excellent employer for Automotive Technicians in Northampton, offering a supportive work culture that values teamwork and professional development. With competitive salaries and comprehensive benefits such as a company pension and life insurance, employees are encouraged to grow their skills while enjoying discounts on services. Join us to be part of a dynamic team dedicated to delivering outstanding vehicle servicing and repairs.
StudySmarter Expert Advice🤫
We think this is how you could land TEAM LEADER – CUSTOMER SERVICE & ADMIN in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IN'n'OUT Autocentres. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IN'n'OUT Autocentres before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace TEAM LEADER – CUSTOMER SERVICE & ADMIN in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IN'n'OUT Autocentres:Your cover letter is your chance to shine! Tell us why you want to work at IN'n'OUT Autocentres specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IN'n'OUT Autocentres!
How to prepare for a job interview at IN'n'OUT Autocentres
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
