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- Tasks: Lead a team of technicians and ensure high-quality workshop operations.
- Company: IN'n'OUT Autocentres, committed to customer satisfaction and quality service.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Join a trusted company and make a real impact on customer experiences.
- Qualifications: Advanced technical skills and leadership experience in a workshop setting.
- Other info: Enjoy a comfortable workspace with Wi-Fi and free beverages while you work.
The predicted salary is between 33000 - 46200 £ per year.
Location: Beacon Hill Trade Estate, Beacon Hill Road
The Senior Workshop Technician is responsible for overseeing the day-to-day operations of the workshop, ensuring the efficient, safe, and high-quality completion of all tasks. This role involves advanced technical skills, leadership, and the ability to manage workshop technicians and testers. The Senior Workshop Technician will work closely with the Customer Services Advisor to optimise workflows and ensure customer satisfaction.
Responsibilities
- Lead and mentor a team of technicians, providing guidance, training, and support.
- Be accountable for overall manpower requirements and correct placement/deployment of the Centre team; create staff rotas to ensure competence, efficiency and productivity is consistently achieved.
- Assign tasks and manage workflow to ensure timely and efficient completion of all work.
- Ensure all work is carried out to the highest standards and in compliance with health and safety regulations.
- Monitor and manage inventory, ordering parts and supplies as needed with the customer service advisor.
- Adhere to and promote all company Health & Safety procedures, regularly training and supporting both new and existing employees to ensure compliance at all times.
- Manage and assist with customer complaints alongside the Customer Service Advisor and the Customer Care Manager, ensuring a mutually satisfactory outcome is achieved resulting in customer delight.
- Always ensure complete MOT compliance at all times.
- Inspect and QC completed work to ensure it meets the required standards and specifications.
- Manage all stock requirements in line with necessary budgets and company expectations, including the facilitation of periodic audits/inventories.
- Conduct performance reviews of workshop employees.
- Maintain and calibrate tools and equipment, ensuring they are in good working condition.
- Communicate at high levels with the Customer Service Advisor to ensure deadlines are met and customers are satisfied.
- Where required, be involved in the pricing of repairs and the communication to the customer.
- Thoroughly quality check all work undertaken and seek advice/support when required.
- Carry out any other reasonable tasks as requested by the AGM or other member of senior management.
About The Company
Servicing Made Simple. We provide fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service. The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts. We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle's manufacturer warranty status.
Trained and Qualified Technicians. All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture. We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with its customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi-Fi, Coffee, Comfortable Sofas. Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers. IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Requirements
Required Criteria
Desired Criteria
Closing Date Tuesday 31st March, 2026
Contract Type fulltime
Salary £33,000.00 Yearly
Senior Technician/Workshop Controller in Newark on Trent employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technician/Workshop Controller in Newark on Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend workshops or trade shows, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Senior Technician role.
✨Tip Number 2
Show off your skills! If you’ve got any certifications or special training, make sure to highlight them in conversations. We want to see how your advanced technical skills can shine in the workshop. Don’t forget to mention any leadership experience too!
✨Tip Number 3
Prepare for those interviews! Research the company culture at IN'n'OUT Autocentres and think about how you can contribute to their commitment to customer service. We suggest practising common interview questions and coming up with examples of how you’ve handled team management and customer satisfaction in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s get you on the road to success!
We think you need these skills to ace Senior Technician/Workshop Controller in Newark on Trent
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your advanced technical skills and leadership experience in your application. We want to see how you can lead a team and ensure high-quality work, so don’t hold back!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific responsibilities from the role that you’ve handled before, like managing workflows or ensuring compliance with health and safety regulations.
Be Personable: We love a good personality! Don’t be afraid to let your character shine through in your written application. Share your passion for customer service and how you’ve gone the extra mile to ensure customer satisfaction.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at IN'n'OUT Autocentres
✨Know Your Stuff
Make sure you brush up on your technical skills and knowledge related to workshop operations. Be ready to discuss specific tools, techniques, and safety regulations that are relevant to the role. This shows you’re not just a leader but also a hands-on technician who understands the ins and outs of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and mentored teams in the past. Think about situations where you improved workflow or resolved conflicts. This will demonstrate your ability to manage and motivate a team effectively, which is crucial for the Senior Technician role.
✨Customer Satisfaction is Key
Since this role involves working closely with customer service, be ready to discuss how you’ve handled customer complaints or ensured customer satisfaction in previous positions. Highlight any strategies you used to turn a negative experience into a positive one.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if the company aligns with your values and work style.
