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- Tasks: Join us as a Mobile EV Technician, servicing and diagnosing electric vehicles on the go.
- Company: IN'n'OUT Autocentres is a trusted name in vehicle servicing with 30 locations nationwide.
- Benefits: Enjoy perks like a company pension, cycle to work scheme, employee discounts, and free parking.
- Why this job: Be part of a customer-focused team that values excellence and offers ongoing training opportunities.
- Qualifications: You need a Level 3 qualification in Vehicle Maintenance and a full UK Driving Licence.
- Other info: Flexibility to travel and work longer hours is essential; must be comfortable attending trade shows.
The predicted salary is between 24000 - 40000 £ per year.
Job Description
Location: Vista Park, Telford Way, Telford Way Industrial Estate
In’N’Out Autocentres are experts in vehicle servicing, MOT\’s & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
We are seeking a skilled and motivated Mobile EV Technician. The successful candidate will deliver support, diagnostics, and servicing to our customers vehicles, as well as remote assistance to other technicians within the group. This is a mobile role based in Northamptonshire, with the vehicle stored overnight at either Northampton or Kettering.
We are looking for an individual with strong interpersonal skills who loves what they do and is comfortable talking with and helping our customers directly either in the field or in existing Autocentres whilst promoting both the standards of IN’n’OUT Autocentres Ltd and satisfying the needs of the customer. Likewise, all servicing and repairs are to be undertaken to the highest standard and within a timely fashion.
Whilst field based you will also be expected to work as part of the Autocentres service team from time to time ensuring appropriate support is provided to the service and repair teams, thus ensuring both customer satisfaction is achieved, and multifunctional working/support is provided.
Customer excellence is a priority for IN’n’OUT Autocentres Ltd all colleagues are expected to contribute to this ethos through excellent communication and high levels of presentation at all times.
About The Role
EV Technician Responsibilities
- To service all makes and models of EV to a high standard efficiently.
- Identify customer service and repair needs, confidently explaining pricing and processes when appropriate.
- Carry out accurate diagnostics, fault finding, and technical support using Autel and other diagnostic tools.
- Provide remote technical assistance to other technicians, using written and verbal communication.
- To thoroughly quality check all work undertaken and seek advice/support when required.
- To competently undertake any necessary fast fit repair as directed or required.
- To communicate regularly with feedback to the Mobile EV Master Technician Manager ensuring deadlines are met and customers are satisfied.
- To work in a safe and clean environment & to be always responsible for H&S
- Will work with field teams as required to support in complaint resolution which will include working on Non EV from time to time as dictated by the needs of the business
General
- Comfortable working in outdoor conditions, at customer or centre locations, and across various weather conditions.
- Operate independently and work remotely or alone with confidence and self-sufficiency.
- Be flexible to travel outside of normal working hours and across the UK network, depending on business needs.
- Undertake any other reasonable tasks as requested by the management team.
- must be comfortable attending trade shows to promote the business including our garage services and mobile to both retail and business customers
Requirements
Essential
- Minimum Level 3 Qualification in Vehicle Maintenance and Repair (Light Vehicle or equivalent).
- Strong diagnostic experience, ideally with hands-on experience using Autel diagnostic equipment.
- A full UK Driving Licence (clean or with minimal endorsements).
- Excellent communication skills – both written and verbal – for effective remote and in-person support.
- Ability to work independently and self-motivated, with strong organisational and time management skills in order to manage workloads efficiently.
- Flexible and willing to travel and work longer days when required.
- Must live within a commutable distance to Northampton or Kettering, where the mobile van must be stored overnight.
- A strong level of numeracy and sales experience is essential to the role, including pricing work accurately and upselling additional services.
Desirable
- Current EV-specific qualifications (e.g. IMI Level 2/3 in EV & Hybrid Systems).
- Willingness to attend TESLA EV training as part of your ongoing development.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
Skills Needed
About The Company
Servicing Made Simple
We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service
The IN\’n\’OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.
Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader And proud of it.
We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it\’s customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi-Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature highspeed Wi-Fi, free beverages, child\’s play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers
IN\’n\’OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised.
Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Required Criteria
- Level 3 Light Vehicle Maintenance & Repair
- Automotive service 2 years (minimum)
- Full UK Driving Licence
Desired Criteria
- IMI Level 2/3 in EV& Hybrid Systems
Closing DateSunday 3rd August, 2025
Contract Typefulltime
SalaryUp to £40,000.00 Yearly #J-18808-Ljbffr
Mobile EV Technician employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile EV Technician
✨Tip Number 1
Familiarise yourself with the latest EV technologies and diagnostic tools, especially Autel equipment. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Practice your communication skills, as you'll need to explain technical issues clearly to customers. Role-playing scenarios with friends or family can help you articulate your thoughts and improve your customer interaction skills.
✨Tip Number 3
Network with other professionals in the EV sector. Attend trade shows or local automotive events to meet potential colleagues and learn more about the industry. This can provide valuable insights and may even lead to job referrals.
✨Tip Number 4
Be prepared to discuss your experience with customer service and how you've handled challenging situations in the past. Highlighting your interpersonal skills will show that you understand the importance of customer satisfaction in this role.
We think you need these skills to ace Mobile EV Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Level 3 qualification in Vehicle Maintenance and Repair, as well as any relevant experience with EVs. Emphasise your diagnostic skills and familiarity with Autel equipment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to delivering high-quality work. Mention specific examples of how you've exceeded customer expectations in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally, especially in technical contexts.
Highlight Flexibility and Independence: Discuss your ability to work independently and manage your time effectively. Mention any experiences where you had to adapt to changing circumstances or travel for work, as this is important for the mobile aspect of the role.
How to prepare for a job interview at IN'n'OUT Autocentres
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with EVs and diagnostic tools like Autel. Bring examples of past work or challenges you've overcome, as this will demonstrate your technical competence and problem-solving abilities.
✨Emphasise Customer Service Experience
Since customer satisfaction is a priority for IN'n'OUT Autocentres, highlight your interpersonal skills and any previous roles where you excelled in customer service. Share specific instances where you went above and beyond to help a customer.
✨Demonstrate Flexibility and Independence
As this role requires working independently and travelling, be ready to discuss how you manage your time and adapt to changing situations. Provide examples of how you've successfully worked alone or handled unexpected challenges in the past.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company culture. This not only demonstrates your enthusiasm but also helps you assess if the company aligns with your values and career goals.
