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- Tasks: Lead and manage a dynamic team in a fast-paced automotive environment.
- Company: Join IN'n'OUT Autocentres, a trusted name in vehicle servicing.
- Benefits: Enjoy a competitive salary, company pension, and employee discounts.
- Why this job: Make a real impact on customer satisfaction and team performance.
- Qualifications: Management experience and a passion for customer relations are essential.
- Other info: Work in a supportive culture with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Newport Road
In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations? Can you adapt yourself to deal with changing priorities and varied workstreams? If so, this could be the role for you...
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties. This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
Centre Manager responsibilities:
- Being proactive in achieving and/or exceeding sales targets and operating budgets
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Supplemental Pay Types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Required Criteria:
- Full Driving Licence
- Three Years Management Experience
Desired Criteria:
- Automotive service: 2 years (preferred)
Closing Date: Monday 16th March, 2026
Contract Type: fulltime
Salary: Based on Experience
Centre Principal in Milton Keynes employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Principal in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research In'N'Out Autocentres, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for customer service, which is key for this role.
✨Tip Number 2
Practice your leadership stories! Think of times you've successfully managed a team or resolved customer complaints. We want to hear about your hands-on experience, so be ready to share those examples that highlight your management skills.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you're genuinely interested in the role by asking about team dynamics, customer satisfaction strategies, or how they handle busy periods. It’s a great way to demonstrate your enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining our team at In'N'Out Autocentres. Let’s get you on board!
We think you need these skills to ace Centre Principal in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer relations. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
Highlight Your Management Experience: Make sure to detail your management experience clearly. We want to know how you've led teams, managed operations, and achieved targets in the past. Use numbers and results to back up your claims!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the Centre Principal role. Show us why you’re the perfect fit for our team at In'N'Out Autocentres.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at IN'n'OUT Autocentres
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around servicing and MOT testing. Being able to discuss specific vehicle issues or customer service scenarios will show that you're not just a manager but also someone who understands the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about times when you motivated your team or resolved conflicts. This role is hands-on, so demonstrating your ability to lead by example will be key.
✨Customer Service is Key
Since the company prides itself on customer satisfaction, be ready to discuss how you've handled customer complaints or improved service quality in previous roles. Share specific instances where you turned a negative experience into a positive one.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like managing a busy day with multiple customer complaints. Practise your responses to these types of questions, focusing on your problem-solving skills and adaptability.
