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- Tasks: Lead a team of technicians and ensure high-quality workshop operations.
- Company: A customer-focused automotive service provider with a commitment to excellence.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real impact in a dynamic workshop while developing your leadership skills.
- Qualifications: Advanced technical skills and experience in managing teams.
- Other info: Join a trusted company with a strong focus on customer satisfaction and safety.
The predicted salary is between 33000 - 46200 £ per year.
Location: Morrisons Car Park, Tritton Road
The Senior Workshop Technician is responsible for overseeing the day-to-day operations of the workshop, ensuring the efficient, safe, and high-quality completion of all tasks. This role involves advanced technical skills, leadership, and the ability to manage workshop technicians and testers. The Senior Workshop Technician will work closely with the Customer Services Advisor to optimise workflows and ensure customer satisfaction.
Responsibilities
- Lead and mentor a team of technicians, providing guidance, training, and support.
- Accountability for manpower requirements and correct placement/deployment of the Centre team, creating staff rotas to ensure competence, efficiency and productivity.
- Assign tasks and manage workflow to ensure timely and efficient completion of all work.
- Ensure all work is carried out to the highest standards and in compliance with health and safety regulations.
- Monitor and manage inventory, ordering parts and supplies as needed with the customer service advisor.
- Adhere to and promote all company Health & Safety procedures, regularly training and supporting both new and existing employees to ensure compliance at all times.
- Assist with customer complaints alongside the Customer Service Advisor and the Customer Care Manager, aiming for a mutually satisfactory outcome.
- Ensure complete MOT compliance at all times.
- Inspect and QC completed work to ensure it meets required standards and specifications.
- Manage stock requirements in line with budgets and company expectations, including periodic audits/inventories.
- Conduct performance reviews of workshop employees.
- Maintain and calibrate tools and equipment, ensuring they are in good working condition.
- Communicate at high levels with the Customer Service Advisor to ensure deadlines are met and customers are satisfied.
- Involve in pricing of repairs and communication to the customer where required.
- Thoroughly quality check all work undertaken and seek advice/support when required.
- Carry out any other reasonable tasks as requested by the AGM or other member of senior management.
About The Company
- Servicing Made Simple — fixed prices, clear explanations, and customer satisfaction promise.
- 100% Commitment to Customer Service — staff trained to ensure 100% customer satisfaction at every stage.
- Manufacturer approved parts — parts that match or exceed original manufacturer specifications; parts guaranteed and do not affect vehicle warranty status.
- Trained and Qualified Technicians — technicians trained to the highest standards, with some from big brand main dealers.
- Company Culture — Which? Trusted Trader status and regular Which? audits for openness and customer focus.
- Client waiting lounges with high-speed Wi‑Fi, beverages, play area, and baby change facilities.
- High repeat customer rate and Trustpilot rating; commitment to safety and correct operation of vehicles.
Requirements
Closing Date: Tuesday 31st March, 2026
Contract Type: fulltime
Salary: £33,000.00 Yearly
Senior Technician/Workshop Controller in Lincoln employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technician/Workshop Controller in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend workshops or local meet-ups, and don’t be shy about letting people know you’re on the hunt for a Senior Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got advanced technical skills, make sure to highlight them in conversations. Bring up specific projects or challenges you’ve tackled in previous roles. This will help potential employers see you as the go-to person for their workshop needs.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to show how your leadership and mentoring experience can benefit our workshop and enhance customer satisfaction.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of health and safety regulations and quality control processes. Be ready to discuss how you would manage a team and ensure compliance. This will show that you’re not just a technician, but a leader who can drive the workshop’s success!
We think you need these skills to ace Senior Technician/Workshop Controller in Lincoln
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your advanced technical skills and leadership experience in your application. We want to see how you can lead a team and ensure high-quality work, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Senior Technician role. Mention specific experiences that relate to managing workflows and ensuring customer satisfaction, as these are key aspects of the job.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IN'n'OUT Autocentres
✨Know Your Stuff
Make sure you brush up on your technical skills and knowledge related to workshop operations. Be ready to discuss specific tools, techniques, and safety regulations that are relevant to the role. This shows you’re not just a leader but also a hands-on technician who understands the nitty-gritty.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and mentored teams in the past. Think about situations where you improved workflow or resolved conflicts. This will demonstrate your ability to manage and motivate a team effectively, which is crucial for this position.
✨Customer Service is Key
Since the role involves working closely with customer service, be ready to talk about how you’ve handled customer complaints or ensured customer satisfaction in previous roles. Highlight your communication skills and your approach to resolving issues amicably.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think about potential challenges you might encounter in the workshop and how you would address them. This will show that you can think on your feet and make sound decisions under pressure.
