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- Tasks: Be the friendly face of our service, helping customers with enquiries and bookings.
- Company: Join a trusted automotive service provider committed to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive team environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 2+ years in customer service; automotive experience is a plus.
- Other info: Work in a dynamic environment with opportunities for growth and development.
The predicted salary is between 24000 - 30000 £ per year.
Location: Morrisons Car Park, Tritton Road
As a Customer Service Advisor for In N Out, you will be the first point of contact for our customers. Your primary responsibilities will include:
- Greeting customers warmly and creating a welcoming atmosphere.
- Answering customer enquiries in person, over the phone, and via email promptly and professionally.
- Managing reservations, appointments, or bookings using our system for all vehicle requirements, i.e. MOTs, servicing etc.
- Processing transactions accurately, including handling cash and card payments and completing all necessary cash, banking procedures within the Centre.
- Providing timely communications with customers by liaising with the Senior Workshop Technician to establish when customer jobs will be completed and ready for collection.
- Providing information about our services/products and promoting special offers or car care bundles.
- Making recommendations for other appropriate goods and services when appropriate and providing clear quotations.
- Assisting the Senior Workshop Technician with the ordering and returning of parts.
- Driving quality and consistency of customer service enabling customer retention.
- Ensuring transaction and customer satisfaction targets are achieved at all times.
- Being responsible for the delivery of the IN N OUT experience to each and every customer, or visitor within the Centre.
- Managing and assisting with customer complaints alongside the Senior Workshop Technician and the Customer Care Manager ensuring a mutually satisfactory outcome is achieved resulting in customer delight.
- Being responsible for daily opening and closing procedures and ensuring that site security is always maintained.
- Maintaining a clean and organised reception area, including the reception desk, waiting area, and other public spaces.
- Setting the standards and expectations of the business by adhering to all company policies and procedures and leading by example.
- Ensuring all team and personal assessments are completed on our online platform for training and assessments.
- Proactively achieving and/or exceeding sales targets and operating budgets within the allocated Centre.
- Assisting with any investigatory or disciplinary matters and/or any other HR requirements.
- Conducting team meetings, including daily sales updates and business expectations.
- Being involved in Centre development and car count, including PR and marketing.
- Carrying out any other reasonable tasks as requested by the AGM or other members of senior management.
About The Company
We provide you with fixed prices, clear explanations, and great service, all underpinned by a 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service
The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle's manufacturer warranty status.
Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with its customers.
Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi‑Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature high-speed Wi‑Fi, free beverages, child’s play area and baby change facilities, all designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers
IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised. Our team provides you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Required Criteria
2 years plus in customer service
Desired Criteria
Automotive background
Closing Date Thursday 30th April, 2026
Contract Type full-time
Salary Based on Experience
Customer Service Advisor in Lincoln employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on In N Out. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling enquiries or managing complaints during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Remember, they want someone who can create a welcoming atmosphere for customers, so don’t be afraid to show your friendly side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at In N Out. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you can contribute to creating a welcoming atmosphere.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific examples from your past roles that demonstrate your ability to handle enquiries, manage appointments, and provide excellent customer service.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure it’s well-structured. A polished application shows us you’re serious about the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at IN'n'OUT Autocentres
✨Know the Company Inside Out
Before your interview, take some time to research In N Out. Understand their commitment to customer service and their unique selling points, like the 100% satisfaction promise. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Practice Your Customer Interaction Skills
As a Customer Service Advisor, you'll be the first point of contact for customers. Prepare by practising how you would greet customers and handle common enquiries. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled customer complaints in the past. Think of specific examples where you turned a negative experience into a positive one. This will demonstrate your ability to manage difficult situations and ensure customer satisfaction, which is crucial for this role.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional appearance for your interview. This shows respect for the company and the role you're applying for. Remember, you're not just showcasing your skills but also your commitment to the company's standards.