Centre Principal in Coventry

Job Description

Location: 182-186 Walsgrave Road

In\’N\’Out Autocentres are experts in vehicle servicing, MOT’s & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.

Do you have previous management experience and a passion for customer relations? Can you adapt yourself to deal with changing priorities and varied workstreams? If so, this could be the role for you.

Your Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties. This is a hands‑on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation.

As a Centre Manager you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.

Responsibilities

• Being proactive in achieving and/or exceeding sales targets and operating budgets.
• Driving the quality and consistency of customer service.
• Ensuring transaction and customer satisfaction targets are achieved.
• Efficiently managing any customer complaints.
• Effectively managing the team and resources to build a strong reputation for our brand within the local area.
• Managing all stock and ordering requirements.
• Being involved with the development of the Centre, including PR and marketing to raise business profile.

Qualifications & Experience

A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.

Required Criteria

• Full Driving Licence.
• Three Years Management Experience.

Desired Criteria

• Automotive service: 2 years (preferred).

Benefits

• Company pension.
• Cycle to work scheme.
• Employee discount.
• Life insurance.
• On-site parking.
• Referral programme.

Supplemental Pay Types

• Bonus scheme.
• Performance bonus.
• Quarterly bonus.

Additional Information

Manufacturer approved parts. Trained and qualified technicians. Wi‑Fi, coffee, comfortable sofas available in client waiting lounge. 75% repeat customers. 100% commitment to customer service. A high percentage of repeat customers and score 4.7 on Trustpilot.

Contract and Compensation

Contract Type: full time.

Salary: From £33,000.00 Yearly to £38,000.00 Yearly.

Closing Date: Saturday 31st January, 2026.

Legal statements

We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with its customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?