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- Tasks: Lead a dynamic team in managing vehicle servicing and customer relations.
- Company: Join In'N'Out Autocentres, a trusted name in the automotive industry.
- Benefits: Enjoy a competitive salary, pension scheme, and employee discounts.
- Why this job: Make a real impact in customer service and team leadership.
- Qualifications: 2 years in the automotive industry and management experience required.
- Other info: Work in a supportive environment with excellent career growth opportunities.
The predicted salary is between 33000 - 38000 £ per year.
Location: 182-186 Walsgrave Road
In'N'Out Autocentres are experts in vehicle servicing, MOT’s & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations? Can you adapt yourself to deal with changing priorities and varied workstreams? If so, this could be the role for you.
Your Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties. This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation. As a Centre Manager you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
Responsibilities- Being proactive in achieving and/or exceeding sales targets and operating budgets.
- Driving the quality and consistency of customer service.
- Ensuring transaction and customer satisfaction targets are achieved.
- Efficiently managing any customer complaints.
- Effectively managing the team and resources to build a strong reputation for our brand within the local area.
- Managing all stock and ordering requirements.
- Being involved with the development of the Centre, including PR and marketing to raise business profile.
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Required Criteria- Full Driving Licence.
- Three Years Management Experience.
- Automotive service: 2 years (preferred).
- Company pension.
- Cycle to work scheme.
- Employee discount.
- Life insurance.
- On-site parking.
- Referral programme.
- Bonus scheme.
- Performance bonus.
- Quarterly bonus.
Additional Information: Manufacturer approved parts. Trained and qualified technicians. Wi-Fi, coffee, comfortable sofas available in client waiting lounge. 75% repeat customers. 100% commitment to customer service. A high percentage of repeat customers and score 4.7 on Trustpilot.
Contract and Compensation- Contract Type: full time.
- Salary: From £33,000.00 Yearly to £38,000.00 Yearly.
- Closing Date: Saturday 31st January, 2026.
We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with its customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Centre Principal in Coventry employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Principal in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Centre Principal role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Since this role is all about managing customer relations, think of examples from your past experiences where you've turned a complaint into a positive outcome. Show them you’re the right fit!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at In'N'Out Autocentres and tailor your approach to highlight how your management experience can drive their commitment to customer satisfaction.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a fantastic Centre Principal and keep you fresh in their minds.
We think you need these skills to ace Centre Principal in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and any customer relations roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits perfectly with what we're looking for. Don't forget to mention your hands-on approach and commitment to customer service.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of how you've managed teams or improved customer satisfaction in previous roles. We love seeing real-life examples that demonstrate your capabilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at IN'n'OUT Autocentres
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around servicing and MOT testing. Being able to discuss specific procedures or recent changes in regulations will show that you're not just a manager but also someone who understands the technical side of the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about times when you motivated your team or resolved conflicts. This role is hands-on, so demonstrating your ability to lead by example will be key.
✨Customer Service is Key
Since this company prides itself on customer satisfaction, be ready to discuss how you've handled customer complaints or improved service quality in previous roles. Share specific instances where your actions led to positive outcomes for customers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like managing a busy day with multiple customer complaints. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to prioritise tasks effectively.
