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For Companies At a Glance
- Tasks: Lead and manage a busy automotive service centre while ensuring top-notch customer satisfaction.
- Company: IN'n'OUT Autocentres is a trusted name in vehicle servicing with a commitment to quality and transparency.
- Benefits: Enjoy perks like a company pension, employee discounts, and a cycle-to-work scheme.
- Why this job: Join a dynamic team focused on customer care and operational excellence in a fun, supportive environment.
- Qualifications: 2 years in the automotive industry and management experience are preferred; a full driving licence is required.
- Other info: Work in a comfortable setting with high-speed Wi-Fi and free beverages for both staff and customers.
The predicted salary is between 33000 - 37000 £ per year.
Job Description
Location: In N Out, The M O T & Service Centre, Robin Park Road
In\’N\’Out Autocentres are experts in vehicle servicing, MOT\’s & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations?
Can you adapt yourself to deal with changing priorities and varied workstreams?
If so, this could be the role for you…
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.
This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
About The Role
Centre Manager responsibilities will include:
- Being proactive in achieving and/or exceeding sales targets and operating budgets
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Supplemental Pay Types
- Bonus scheme
- Performance bonus
- Quarterly bonus
Skills Needed
About The Company
Servicing Made Simple We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely. 100% Commitment to Customer Service The IN\’n\’OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey. Manufacturer approved parts We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status. Trained and Qualified Technicians All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader And proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it\’s customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which? Wi-Fi, Coffee, Comfortable Sofas Our client waiting lounges feature highspeed Wi-Fi, free beverages, child\’s play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait. 75% Repeat Customers IN\’n\’OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Desired Criteria
- Automotive service: 2 years (preferred)
Required Criteria
- Full Driving Licence
- Three Years Management Experience
Closing DateSunday 31st August, 2025
Contract Typefulltime
SalaryFrom £33,000.00 Yearly to £37,000.00 Yearly #J-18808-Ljbffr
Centre Principal employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Principal
✨Tip Number 1
Familiarise yourself with In N Out's customer service philosophy. Since they pride themselves on 100% customer satisfaction, understanding their approach will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Prepare examples from your previous management experience that showcase your ability to lead a team effectively. Highlight situations where you successfully improved customer relations or resolved complaints, as these are key aspects of the Centre Principal role.
✨Tip Number 3
Research the automotive industry trends and challenges, especially those related to customer service and satisfaction. Being knowledgeable about current issues can set you apart and show your commitment to the role.
✨Tip Number 4
Network with current or former employees of In N Out Autocentres if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Centre Principal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and customer relations skills. Use specific examples from your previous roles that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and customer service. Mention how your experience aligns with the responsibilities of the Centre Principal role and why you are excited about working with In'N'Out Autocentres.
Showcase Relevant Experience: If you have experience in MOT testing or fast fit repairs, be sure to include this in your application. Highlight any specific achievements or challenges you've overcome in these areas to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a management position.
How to prepare for a job interview at IN'n'OUT Autocentres
✨Show Your Passion for Customer Service
As a Centre Principal, you'll need to demonstrate your commitment to customer satisfaction. Share specific examples from your past experiences where you went above and beyond to ensure customers were happy.
✨Highlight Your Management Experience
Make sure to discuss your previous management roles and how you've successfully led teams. Be prepared to talk about how you motivate staff and handle conflicts within a team.
✨Demonstrate Adaptability
The role requires dealing with changing priorities. Prepare to discuss situations where you've had to adapt quickly to new challenges or unexpected changes in the workplace.
✨Know the Business Inside Out
Familiarise yourself with In'N'Out Autocentres' services and values. Being knowledgeable about their operations will show your genuine interest in the company and help you answer questions more effectively.
