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- Tasks: Lead and manage the centre, ensuring top-notch customer service and team performance.
- Company: In'N'Out Autocentres offers transparent vehicle servicing with a commitment to customer satisfaction.
- Benefits: Enjoy perks like a company pension, employee discounts, and a cycle to work scheme.
- Why this job: Join a trusted brand with a strong reputation and a focus on customer care and team development.
- Qualifications: Must have a full driving licence and three years of management experience; automotive experience preferred.
- Other info: Work in a comfortable environment with high-speed Wi-Fi and free beverages for customers.
The predicted salary is between 29000 - 36000 £ per year.
Job Description
Location: In N Out, Winwick Road
In\’N\’Out Autocentres are experts in vehicle servicing, MOT\’s & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations?
Can you adapt yourself to deal with changing priorities and varied workstreams?
If so, this could be the role for you…
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.
This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
About The Role
Centre Manager responsibilities will include:
- Being proactive in achieving and/or exceeding sales targets and operating budgets
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Supplemental Pay Types
- Bonus scheme
- Performance bonus
- Quarterly bonus
Skills Needed
About The Company
Servicing Made Simple
We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service
The IN\’n\’OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.
Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader And proud of it.
We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it\’s customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi-Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature highspeed Wi-Fi, free beverages, child\’s play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers
IN\’n\’OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised.
Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Required Criteria
- Full Driving Licence
- Three Years Management Experience
Desired Criteria
- Automotive service: 2 years (preferred)
Closing DateTuesday 30th September, 2025
Contract Typefulltime
SalaryFrom £34,000.00 Yearly to £38,000.00 Yearly #J-18808-Ljbffr
Centre Principal employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Principal
✨Tip Number 1
Familiarise yourself with In'N'Out Autocentres' customer service philosophy. Understanding their commitment to customer satisfaction will help you align your management style with their values, making you a more attractive candidate.
✨Tip Number 2
Highlight your hands-on management experience in the automotive industry during your interactions. Be prepared to discuss specific examples of how you've successfully led teams and improved customer relations in previous roles.
✨Tip Number 3
Network with current or former employees of In'N'Out Autocentres. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Centre Principal position.
✨Tip Number 4
Prepare to discuss how you would handle customer complaints effectively. Given the emphasis on customer satisfaction, demonstrating your problem-solving skills and ability to maintain a positive customer experience will set you apart.
We think you need these skills to ace Centre Principal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and customer relations skills. Use specific examples from your previous roles that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and the automotive industry. Mention how your experience aligns with the responsibilities of the Centre Principal role and why you want to work for In'N'Out Autocentres.
Showcase Relevant Skills: Emphasise your hands-on experience in the automotive sector, particularly any qualifications related to MOT testing or fast fit repairs. Highlight your ability to manage complaints and ensure customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a management role.
How to prepare for a job interview at IN'n'OUT Autocentres
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you successfully led a team, managed operations, or improved customer satisfaction. This will demonstrate your capability to handle the responsibilities of a Centre Principal.
✨Emphasise Customer Relations Skills
Since the role focuses heavily on customer service, share instances where you effectively resolved customer complaints or enhanced customer experiences. This will show that you align with the company's commitment to 100% customer satisfaction.
✨Demonstrate Adaptability
The job requires dealing with changing priorities and varied workstreams. Prepare to discuss how you've successfully adapted to unexpected challenges in past roles, showcasing your flexibility and problem-solving skills.
✨Familiarise Yourself with the Company Culture
Research In'N'Out Autocentres and understand their values, such as transparency and customer commitment. Being able to speak about their culture and how you fit into it can set you apart from other candidates.
