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- Tasks: Lead and manage the centre, ensuring top-notch customer service and team performance.
- Company: IN'N'OUT Autocentres is a trusted name in vehicle servicing with a commitment to customer satisfaction.
- Benefits: Enjoy perks like a company pension, cycle to work scheme, employee discounts, and performance bonuses.
- Why this job: Join a dynamic team where your leadership can make a real impact on customer experience and satisfaction.
- Qualifications: Must have a full driving licence and three years of management experience in the automotive industry.
- Other info: This is a hands-on role, perfect for those who thrive in a fast-paced environment.
The predicted salary is between 33000 - 35000 £ per year.
Job Description
Location: Unit 6, Sentinel End
In\’N\’Out Autocentres are experts in vehicle servicing, MOT\’s & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations?
Can you adapt yourself to deal with changing priorities and varied workstreams?
If so, this could be the role for you…
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.
This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
About The Role
Centre Manager responsibilities will include:
- Being proactive in achieving and/or exceeding sales targets and operating budgets
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Supplemental Pay Types
- Bonus scheme
- Performance bonus
- Quarterly bonus
Skills Needed
About The Company
Servicing Made Simple
We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service
The IN\’n\’OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.
Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader And proud of it.
We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it\’s customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi-Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature highspeed Wi-Fi, free beverages, child\’s play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers
IN\’n\’OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised.
Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Required Criteria
- Full Driving Licence
- Three Years Management Experience
- automotive knowledge
Desired Criteria
- Automotive service: 2 years (preferred)
- MOT Tester
Closing Date Sunday 31st August, 2025
Contract Type fulltime
Salary From £33,000.00 Yearly to £35,000.00 Yearly #J-18808-Ljbffr
Centre Manager employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Familiarise yourself with the specific services and values of IN'n'OUT Autocentres. Understanding their commitment to customer satisfaction and transparent pricing will help you align your management style with their ethos during interviews.
✨Tip Number 2
Highlight your previous management experience in the automotive industry. Be ready to discuss specific examples of how you've successfully led teams, managed customer relations, and achieved sales targets in similar environments.
✨Tip Number 3
Prepare to demonstrate your hands-on approach to management. Since this role involves being active in service bays, think of instances where you've trained or motivated your team on the job, showcasing your leadership skills in action.
✨Tip Number 4
Research common customer complaints in the automotive sector and be ready to discuss how you would handle them effectively. This will show your proactive attitude towards maintaining high customer satisfaction levels.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and customer relations skills. Use specific examples from your previous roles that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and the automotive industry. Mention how your experience aligns with the responsibilities of a Centre Manager and why you want to work for IN'n'OUT Autocentres.
Showcase Relevant Experience: If you have experience in the automotive industry or as an MOT tester, be sure to include this in your application. Highlight any achievements that showcase your ability to manage operations and improve customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a management role.
How to prepare for a job interview at IN'n'OUT Autocentres
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you successfully led a team, managed operations, or improved customer satisfaction. This will demonstrate your capability to handle the responsibilities of a Centre Manager.
✨Demonstrate Customer Service Passion
Since the role heavily focuses on customer relations, share anecdotes that illustrate your commitment to excellent customer service. Discuss how you've resolved complaints or enhanced customer experiences in past positions.
✨Familiarise Yourself with the Company Culture
Research IN'n'OUT Autocentres and understand their values, especially their commitment to customer satisfaction and transparency. Being able to align your answers with their culture will show that you're a good fit for the team.
✨Prepare for Operational Scenarios
Think about potential challenges you might face as a Centre Manager, such as managing stock or handling team dynamics. Prepare to discuss how you would approach these situations, showcasing your problem-solving skills and adaptability.
