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- Tasks: Lead and manage the centre, ensuring top-notch customer service and team performance.
- Company: IN'n'OUT Autocentres is a trusted name in vehicle servicing with 30 locations nationwide.
- Benefits: Enjoy perks like a company pension, cycle to work scheme, employee discounts, and life insurance.
- Why this job: Join a passionate team committed to customer satisfaction and be part of a reputable brand.
- Qualifications: 2 years in the automotive industry and management experience required; MOT testing skills preferred.
- Other info: Work in a comfortable environment with high-speed Wi-Fi and free beverages for clients.
The predicted salary is between 33000 - 35000 £ per year.
Location: In & Out, Unit 5, Andover Trade Park, Joule Road
In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations? Can you adapt yourself to deal with changing priorities and varied workstreams? If so, this could be the role for you...
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties. This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
Centre Manager responsibilities will include:
- Being proactive in achieving and/or exceeding sales targets and operating budgets
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Supplemental Pay Types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Required Criteria:
- Full Driving Licence
- Three Years Management Experience
Desired Criteria:
- Automotive service: 2 years (preferred)
Closing Date: Saturday 21st June, 2025
Contract Type: fulltime
Salary: From £33,000.00 Yearly to £35,000.00 Yearly
Centre Manager employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Familiarise yourself with the specific services and values of In'N'Out Autocentres. Understanding their commitment to customer satisfaction and transparent pricing will help you align your management style with their brand ethos during interviews.
✨Tip Number 2
Highlight your previous management experience in the automotive industry, especially any roles where you successfully led a team or improved customer relations. Be ready to share specific examples that demonstrate your ability to drive performance and manage operations effectively.
✨Tip Number 3
Prepare to discuss how you handle customer complaints and ensure satisfaction. In'N'Out values a proactive approach, so think of instances where you turned a negative experience into a positive outcome for the customer.
✨Tip Number 4
Show your enthusiasm for the role by researching current trends in the automotive industry, particularly around customer service and operational efficiency. This knowledge can set you apart and demonstrate your commitment to staying ahead in the field.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and customer relations skills. Use specific examples from your previous roles that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and the automotive industry. Mention how your experience aligns with the responsibilities of a Centre Manager and why you are excited about the opportunity at In'N'Out Autocentres.
Showcase Relevant Skills: Emphasise your qualifications related to MOT testing and fast fit repairs if applicable. Highlight any specific training or certifications that make you a strong candidate for this hands-on role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial position.
How to prepare for a job interview at IN'n'OUT Autocentres
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you successfully led a team, managed operations, or improved customer satisfaction. This will demonstrate your capability to handle the responsibilities of a Centre Manager.
✨Emphasise Customer Service Skills
Since the company prides itself on customer satisfaction, be ready to share instances where you effectively resolved customer complaints or enhanced service quality. This shows that you align with their commitment to excellent customer relations.
✨Demonstrate Adaptability
The role requires dealing with changing priorities and varied workstreams. Prepare examples from your past experiences where you successfully adapted to unexpected challenges or changes in the workplace.
✨Familiarise Yourself with the Company Culture
Research IN'n'OUT Autocentres and understand their values, such as transparency and customer commitment. Mentioning how your personal values align with theirs can make a strong impression during the interview.
