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- Tasks: Lead and motivate the team while ensuring top-notch customer service and operational efficiency.
- Company: Join a trusted automotive service provider with a commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, pension scheme, employee discounts, and free parking.
- Why this job: Be part of a dynamic team that values your input and offers career growth opportunities.
- Qualifications: Level 3 Technician or MOT Tester experience preferred, along with strong customer relations skills.
- Other info: Fast-paced environment with ongoing training and development for your career advancement.
The predicted salary is between 30000 - 34000 £ per year.
Location: East Mayne
In’N’Out Autocentres are experts in vehicle servicing, MOTs & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our Assistant Managers, alongside our Centre Managers, are key to providing effective management and leadership of our quick fit operations, driving profitability, maximising productivity and coaching and motivating the centre team. Ideally previously qualified as a Level 3 Technician and/or MOT Tester, you will need to have previous hands-on experience as you will be dividing your time between the workshop, working alongside the team, and assisting the Centre Manager with daily sales and customer service.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
Responsibilities:
- If you possess a strong desire to help drive business performance and improvement, are passionate about customer relations, have excellent communication skills and are looking for a long term career move to an expanding business, this could be the ideal opportunity for you.
All of our colleagues can look forward to a fast paced and varied working environment with training, development and CPD opportunities to succeed and build their career with us.
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Bonus scheme
- Performance bonus
About The Company — Servicing Made Simple. We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service — The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts — We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle’s manufacturer warranty status.
Trained and Qualified Technicians — All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture — We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with its customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi‑Fi, Coffee, Comfortable Sofas — Our client waiting lounges feature highspeed Wi‑Fi, free beverages, children’s play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers — IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Qualifications:
- Full Driving Licence (required)
- Automotive service: 3 years (preferred)
Application Details:
- Closing Date: Thursday 30th April, 2026
- Contract Type: fulltime
- Salary: From £30,000.00 Yearly to £34,000.00 Yearly
Assistant Manager in Basildon employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Basildon
✨Tip Number 1
Get to know the company inside out! Research In’N’Out Autocentres, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their customer-first approach.
✨Tip Number 2
Practice your communication skills! As an Assistant Manager, you'll need to connect with both customers and your team. Role-play common scenarios or questions you might face in the interview to boost your confidence.
✨Tip Number 3
Showcase your hands-on experience! Be ready to share specific examples of how you've driven business performance or improved customer satisfaction in your previous roles. Real-life stories resonate well!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the In’N’Out family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager in Basildon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about customer satisfaction and helping our team succeed.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your hands-on experience and any relevant qualifications, like being a Level 3 Technician or MOT Tester. We love seeing how your skills align with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as this reflects the customer relations skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at In’N’Out Autocentres.
How to prepare for a job interview at IN'n'OUT Autocentres
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially if you're a Level 3 Technician or MOT Tester. Be ready to discuss your hands-on experience and how it relates to the role of Assistant Manager. This will show that you’re not just about management but also understand the nitty-gritty of the workshop.
✨Customer Care is Key
Since customer satisfaction is at the heart of what In’N’Out Autocentres does, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where your communication skills made a difference and be ready to share those stories.
✨Team Spirit
As an Assistant Manager, you'll be coaching and motivating your team. Be prepared to talk about your leadership style and how you’ve successfully managed teams before. Highlight any experiences where you’ve improved team performance or morale.
✨Show Your Passion
Let your enthusiasm for the automotive industry shine through. Talk about why you love working in this field and how you can contribute to the company’s commitment to quality and customer service. A genuine passion can set you apart from other candidates.
