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- Tasks: Lead a team to deliver top-notch fire service solutions and manage client relationships.
- Company: Join Innotech Partners, a dynamic player in the fire solutions industry.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by ensuring safety and compliance while developing your leadership skills.
- Qualifications: Experience in service delivery, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This role is perfect for those who thrive in fast-paced environments and love teamwork.
Job Description Position: Service Delivery Manager Location: London Department: Fire Solutions Salary: £45,000- £50,000 + pakage Purpose of the Role Deliver exceptional customer service through compliance, SLA, KPI adherence, and best practices in PPM and reactive repairs. Build and maintain strong client relationships. Directly manage field engineers and technicians. Key Responsibilities Ensure compliance with industry standards for all PPM and reactive services. Conduct regular audits and monitor engineer performance. Manage daily scheduling and allocation of service works. Recruit, mentor, and appraise staff to maintain team performance. Attend client meetings and generate growth opportunities with contracted clients. Collaborate across departments (Finance, HR, Purchasing, etc.). Monitor and prioritize outstanding works to increase revenue. Maintain compliance with health, safety, and environmental regulations. Health & Safety Take reasonable care for the health and safety of yourself and others, following all relevant policies and guidelines. Person Specification Essential Skills and Experience: Experience in service delivery and customer care. Knowledge of BS5839 and health & safety management. Strong organizational and multitasking abilities in fast-paced environments. Excellent communication and customer service skills. Proficiency in Microsoft Office (Outlook, Word, Excel).Competencies: Teamwork, communication, adaptability, and commercial awareness. Strong planning, organizational, and problem-solving skills. Innotech Partners limited ((phone number removed)) acts as an Employment Agency and is a subsidiary of Talentia Group
Fire Service Delivery Manager employer: Innotech Partners
Contact Detail:
Innotech Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Service Delivery Manager
✨Tip Number 1
Familiarize yourself with BS5839 and health & safety management regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and safety, which are crucial for the role.
✨Tip Number 2
Highlight your experience in managing teams and delivering exceptional customer service. Be ready to share specific examples of how you've built strong client relationships and improved service delivery in previous roles.
✨Tip Number 3
Prepare to discuss your organizational and multitasking skills. Think of scenarios where you've successfully managed multiple priorities in a fast-paced environment, as this is key for the Service Delivery Manager position.
✨Tip Number 4
Show your proficiency in Microsoft Office by being ready to discuss how you've used these tools to enhance communication and reporting in your past roles. This will reinforce your capability to manage schedules and performance effectively.
We think you need these skills to ace Fire Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Fire Service Delivery Manager position. Tailor your application to highlight your relevant experience in service delivery and customer care.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with compliance, SLA, and KPI adherence. Provide specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Showcase Your Skills: Demonstrate your strong organizational, multitasking, and communication skills. Mention any relevant certifications or training related to health and safety management and BS5839 standards.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention how you can contribute to building strong client relationships and generating growth opportunities.
How to prepare for a job interview at Innotech Partners
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully managed client relationships in the past. Highlight your ability to adhere to SLAs and KPIs.
✨Demonstrate Knowledge of Compliance Standards
Familiarize yourself with industry standards such as BS5839 and health & safety regulations. Be ready to discuss how you have ensured compliance in previous roles and how you would apply this knowledge in the new position.
✨Highlight Your Organizational Abilities
The job requires strong organizational and multitasking skills. Prepare to discuss how you prioritize tasks and manage schedules effectively, especially in fast-paced environments.
✨Prepare for Team Management Questions
As you'll be managing field engineers and technicians, think about your leadership style. Be ready to talk about your experience in recruiting, mentoring, and appraising staff to maintain high team performance.
