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- Tasks: Support cash collection and maintain customer data in our ERP system.
- Company: Join a dynamic Group Credit Control Department in Ellesmere Port.
- Benefits: Enjoy hybrid working, 25 holidays, and a supportive team environment.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Make a real impact on cash flow while developing your skills.
- Qualifications: GCSEs in English and Maths, plus a year of collections experience.
The predicted salary is between 25000 - 30000 £ per year.
The vacancy will exist as part of the Group Credit Control Department, based at Ellesmere Port, Cheshire.
Key Accountabilities of the role will include:
- Cash Collection
- Provide support on collections around the Group as and when required.
- Customers will be chased in line with the agreed collections process.
- Ensure all payment promises and disputes are recorded within ERP system and ensure monthly collection targets are achieved.
- Update Invoice due dates if valid within current ERP system.
- Control supplies to customers outside of credit terms to encourage prompt payment.
- Issue statements to customers monthly.
- Send copy invoices, credit notes and account details to customers as requested.
- Produce and despatch dunning letters to customers where appropriate.
- Liaise with Supply Chain, IS, and other key departments to ensure that issues affecting cash collection are addressed.
- Escalate issues to Group Credit Manager if not cleared within agreed time frames.
- Ensure adherence to Group credit policy – Credit & Risk Management procedures.
- Identify and implement process improvements as agreed.
- Handle In-coming emails.
- Credit hold within the ERP system.
- Ad Hoc Tasks.
- Customer Data set up and maintenance.
- Customer profiles, payment terms, names & addresses with ERP system bill to sites are set up accurately.
- Ensure that the credit limits are maintained in line with approved credit files and approval levels.
- Understand SAP functionality around Legal and compliance holds.
- Update review cycle dates within current ERP system.
- Maintain customer data integrity within the SAP ERP system.
- SAP knowledge: others as required.
- Credit Team: Provide support and cover throughout the team as and when required. Full training will be provided.
Key requirements:
- General education including English & Maths GCSE grade C or above.
- Collections experience 1 year plus.
- ERP system knowledge.
Benefits to Include:
- Hours: 37.5 per week (normally 8.30 – 4.30).
- Core Hours: Work between 7am – 7pm (core between 10am and 3pm).
- Hybrid Working: one day per week working from home (after probation).
- Holidays 25 per year plus bank holidays.
Collections Administrator in Ellesmere Port employer: INNOSPEC LIMITED (UK)
Contact Detail:
INNOSPEC LIMITED (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Administrator in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in credit control or finance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its credit policies. Show us you understand their processes and how you can contribute to achieving those monthly collection targets. Confidence is key!
✨Tip Number 3
Practice your communication skills! As a Collections Administrator, you'll need to chase payments and liaise with various departments. Role-play scenarios with friends to get comfortable with handling tough conversations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collections Administrator in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your collections experience and ERP system knowledge. We want to see how your skills match the key accountabilities of the Collections Administrator role, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at StudySmarter. Mention your understanding of cash collection processes and how you can contribute to achieving our monthly collection targets.
Showcase Your Communication Skills: As a Collections Administrator, you'll be liaising with various departments and customers. Make sure your application reflects your strong communication skills. We love candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at INNOSPEC LIMITED (UK)
✨Know Your Numbers
Brush up on your cash collection metrics and targets. Be ready to discuss how you've met or exceeded these in previous roles. This shows you understand the importance of achieving monthly collection targets.
✨Familiarise Yourself with ERP Systems
Since the role involves using an ERP system, make sure you know the basics of how they work, especially SAP. If you have experience with similar systems, be prepared to share specific examples of how you used them to manage customer data and payment processes.
✨Prepare for Scenario Questions
Think about potential challenges you might face in collections, like handling disputes or managing credit holds. Prepare examples of how you've successfully navigated these situations in the past, as this will demonstrate your problem-solving skills.
✨Show Your Team Spirit
This role requires collaboration with various departments. Be ready to talk about times when you've worked effectively within a team, especially in a credit control context. Highlight your ability to liaise with others to resolve issues and improve processes.