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- Tasks: Support cash collection and maintain customer data in our ERP system.
- Company: Join a dynamic Group Credit Control Department in Ellesmere Port.
- Benefits: Enjoy hybrid working, 25 holidays, and a supportive team environment.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Make a real impact on cash flow while developing your skills.
- Qualifications: GCSEs in English and Maths, plus a year of collections experience.
The predicted salary is between 25000 - 30000 £ per year.
The vacancy will exist as part of the Group Credit Control Department, based at Ellesmere Port, Cheshire.
Key Accountabilities of the role will include:
- Cash Collection
- Provide support on collections around the Group as and when required.
- Customers will be chased in line with the agreed collections process.
- Ensure all payment promises and disputes are recorded within ERP system and ensure monthly collection targets are achieved.
- Update Invoice due dates if valid within current ERP system.
- Control supplies to customers outside of credit terms to encourage prompt payment.
- Issue statements to customers monthly.
- Send copy invoices, credit notes and account details to customers as requested.
- Produce and despatch dunning letters to customers where appropriate.
- Liaise with Supply Chain, IS, and other key departments to ensure that issues affecting cash collection are addressed.
- Escalate issues to Group Credit Manager if not cleared within agreed time frames.
- Ensure adherence to Group credit policy – Credit & Risk Management procedures.
- Identify and implement process improvements as agreed.
- Handle In-coming emails.
- Credit hold within the ERP system.
- Ad Hoc Tasks.
- Customer Data set up and maintenance.
- Customer profiles, payment terms, names & addresses with ERP system bill to sites are set up accurately.
- Ensure that the credit limits are maintained in line with approved credit files and approval levels.
- Understand SAP functionality around Legal and compliance holds.
- Update review cycle dates within current ERP system.
- Maintain customer data integrity within the SAP ERP system.
- SAP knowledge: others as required.
- Credit Team: Provide support and cover throughout the team as and when required. Full training will be provided.
Key requirements:
- General education including English & Maths GCSE grade C or above.
- Collections experience 1 year plus.
- ERP system knowledge.
Benefits to Include:
- Hours: 37.5 per week (normally 8.30 – 4.30).
- Core Hours: Work between 7am – 7pm (core between 10am and 3pm).
- Hybrid Working: one day per week working from home (after probation).
- Holidays: 25 per year plus bank holidays.
Collections Administrator employer: INNOSPEC LIMITED (UK)
Contact Detail:
INNOSPEC LIMITED (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in credit control or finance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and ERP systems. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your knowledge of SAP and ERP systems during interviews. Brush up on specific functionalities that relate to cash collection and customer data management, as this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Collections Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Administrator role. Highlight your collections experience and any relevant ERP system knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to cash collection and customer data management, as these are key in this role.
Showcase Your Attention to Detail: In a role like this, attention to detail is crucial. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at INNOSPEC LIMITED (UK)
✨Know Your Numbers
Brush up on your cash collection metrics and targets. Be ready to discuss how you've met or exceeded these in previous roles. This shows you understand the importance of achieving monthly collection targets.
✨Familiarise Yourself with ERP Systems
Since the role involves using an ERP system, make sure you know the basics of how it works. If you have experience with SAP, highlight that! Being able to talk about your familiarity with these systems will give you an edge.
✨Prepare for Scenario Questions
Think of examples where you've successfully handled disputes or payment promises. Prepare to explain how you recorded these in an ERP system and what steps you took to resolve any issues. This demonstrates your problem-solving skills.
✨Show Team Spirit
The job requires liaising with various departments, so be ready to discuss how you've collaborated with others in the past. Share examples of how you’ve supported your team and contributed to process improvements. This shows you're a team player!