At a Glance
- Tasks: Deliver top-notch IT support and manage incidents for a seamless user experience.
- Company: Join Innospec, a global leader in specialty chemicals with a focus on innovation.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and a robust pension scheme.
- Other info: Access ongoing training resources and enjoy excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in IT support and service improvement.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and familiarity with ITSM tools preferred.
The predicted salary is between 40000 - 45000 £ per year.
We’re looking for a Service Desk Engineer to join our IT team at our Ellesmere Port site. This is a great opportunity to play a key role in delivering high-quality IT support across the business, ensuring a seamless user experience through effective incident management, technical support, and continuous improvement.
What you’ll be doing:
- Managing and resolving incidents and service requests using our ITSM system (ServiceNow)
- Providing responsive, customer-focused IT support across multiple channels
- Delivering first-line technical support across Windows, Microsoft 365, and user/device management
- Diagnosing and resolving issues using remote support tools
- Supporting and escalating major incidents, ensuring clear communication and timely updates
- Maintaining accurate records and contributing to knowledge base improvements
- Identifying recurring issues and supporting problem management and continuous improvement
- Working in line with ITIL processes and information security best practice
What we’re looking for:
- Experience in a Service Desk or IT support role (ideally in a corporate environment)
- Familiarity with ITSM tools (ServiceNow preferred)
- Strong knowledge of Microsoft 365, Windows, and endpoint support
- Experience with Active Directory / Entra ID and tools such as Intune
- Understanding of ITIL principles
- Excellent organisation and attention to detail
- A proactive, customer-focused approach with a commitment to quality service
About Innospec:
Innospec is a global specialty chemicals company focused on bringing innovative new technologies to market combined with a fast and responsive service. We serve a range of industries across the world, bringing our products to customers in markets from oilfields, fuels, refineries and power stations to personal care and performance chemicals. Our global team of approximately 2,000 employees spans 22 countries, applying their extensive experience and market understanding to customers’ local needs. Integrating our global footprint with local service capability enables us to supply quality products that meet and anticipate changing market dynamics.
The successful candidate will receive a competitive salary alongside a comprehensive benefits package, including:
- Up to 10% employee, 15% employer pension contributions
- Private medical insurance
- 25 days annual leave (increasing to 28 days after 2-, 4- and 5-years’ service)
- Cycle to Work scheme
- Access to our full Percipio training library, free of charge, for ongoing learning and development
