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- Tasks: Lead global SAP support operations and manage day-to-day activities.
- Company: Innospec is a global specialty chemicals company focused on innovative technologies.
- Benefits: Enjoy competitive salary, pension contributions, annual bonuses, private medical insurance, and generous leave.
- Why this job: Join a dynamic team driving innovation in a fast-paced environment with global impact.
- Qualifications: Proven experience in SAP management, strong communication skills, and budget management expertise required.
The predicted salary is between 48000 - 84000 ÂŁ per year.
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We are seeking an experienced SAP Service Delivery Manager to lead our global SAP support operations. This is a key role within our Global IT team , responsible for managing the day-to-day operations across SAP.
Key Responsibilities
- Lead and take responsibility for the BAU support operations of SAP globally, managing day-to-day operations of SAP technologies, particularly S/4HANA
- Manage Incident, Problem, and Change management processes and act as the escalation point for support-related issues.
- Overseeing SAP technologies availability, performance, upgrades, ensuring the highest levels of availability to agreed internal and external SLAs, monitor KPIs and drive continuous improvement
- Manage vendor relationships for SAP support and AMS (Application Management Services) including service levels
- Software asset management ensuring that software licensing laws are adhered to and reportable within the defined application
- Ownership of SAP change and release management processes.
- Ensure process documentation is maintained and that policies are adhered to, ensuring compliance with internal controls, audit requirements, and security standards.
- Provide direction and in particular drive forward new and existing SAP “Business as usual” projects
- Line Management of the SAP Support Team personnel including functional Consultants, BI Development and Governance functions
Requirements
- A proven track record of leading application functions through significant growth and transformation
- Extensive experience coordinating remote support teams and managing external resources
- Strong technical expertise across SAP technologies, particularly S/4HANA
- Exceptional written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders
- Experience operating within SOx-compliant environment
- Demonstrated ability to manage stakeholders and outsourced partners effectively
- Experience in “business as usual” application support management
- Demonstration of strong budget management
- A strong understanding of SAP application integration across the wider eco-system
About Innospec
Innospec is a global specialty chemicals company focused on bringing innovative new technologies to market combined with a fast and responsive service. We serve a range of industries across the world, bringing our products to customers in markets from oilfields, fuels, refineries and power stations to personal care and performance chemicals.
Our global team of approximately 2,000 employees spans 24 countries, applying their extensive experience and market understanding to customers’ local needs. Integrating our global footprint with local service capability enables us to supply quality products that meet and anticipate changing market dynamics.
The successful candidate will receive a competitive salary alongside the following benefits:
- Up to 10% employee, 15% employer pension contributions
- Annual bonus of up to 30% of basic salary
- 6x death in service
- Private medical insurance
- 25 days annual leave (increasing to 28 days after 2-, 4- and 5-years’ service)
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Chemical Manufacturing
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SAP Service Delivery Manager employer: Innospec Inc.
Contact Detail:
Innospec Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Service Delivery Manager
✨Tip Number 1
Familiarise yourself with SAP S/4HANA and its functionalities. Being well-versed in this technology will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former SAP Service Delivery Managers. Engaging with professionals in the field can provide you with insider knowledge about the role and the company culture at Innospec.
✨Tip Number 3
Prepare to discuss your experience in managing remote support teams. Highlight specific examples where you've successfully coordinated teams across different locations, as this is a key requirement for the position.
✨Tip Number 4
Showcase your understanding of compliance within a SOx environment. Be ready to explain how you've ensured adherence to internal controls and audit requirements in your previous roles.
We think you need these skills to ace SAP Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP technologies, particularly S/4HANA. Include specific examples of how you've managed support operations and led teams in previous roles.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and experience in managing remote support teams. Mention your ability to engage both technical and non-technical stakeholders effectively.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as improvements in service levels or successful project completions. This will demonstrate your capability in driving continuous improvement.
Highlight Compliance Experience: Since the role requires experience in a SOx-compliant environment, make sure to mention any relevant experience you have in compliance, internal controls, and audit requirements in your application.
How to prepare for a job interview at Innospec Inc.
✨Showcase Your SAP Expertise
Make sure to highlight your extensive experience with SAP technologies, especially S/4HANA. Be prepared to discuss specific projects where you've successfully managed SAP operations and how you tackled challenges.
✨Demonstrate Leadership Skills
As a Service Delivery Manager, you'll need to lead teams effectively. Share examples of how you've coordinated remote support teams and managed external resources, showcasing your ability to drive performance and improve service delivery.
✨Prepare for Stakeholder Engagement
Given the role's requirement to engage both technical and non-technical stakeholders, practice explaining complex SAP concepts in simple terms. This will demonstrate your exceptional communication skills and ability to manage diverse stakeholder expectations.
✨Understand Compliance and Governance
Familiarise yourself with SOx compliance and internal controls relevant to SAP operations. Be ready to discuss how you've ensured adherence to these standards in previous roles, as this is crucial for the position.
