Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer relationships and manage product movements efficiently.
- Company: Join Innospec, a leader in customer-focused solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and continuous improvement.
- Qualifications: Customer-focused with strong communication skills; experience in supply chain is a plus.
- Other info: Fluency in French, Spanish, or Italian is beneficial.
The predicted salary is between 24000 - 36000 £ per year.
Overall purpose: To enhance customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.
Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice. Manages customer, internal and external expectations and relationships whilst striving to constantly improve customer satisfaction.
Collates and prepares all relevant documentation applicable to each movement (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.). Books final dates for orders and maintains system dates, keeping all orders current and accurate.
Import/Export: Knowledge in both import and export (EU and ROW) is an advantage. Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard).
Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all customer complaints within 2 months.
System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
Participates in Supply Chain projects as and when required.
Language: Fluent in French, Spanish or Italian would be beneficial.
Person Spec:
- Highly Customer Focused
- Excellent communication skills, both verbal and written
- Export principles in Europe and ROW including Export documentation and import principles into the UK (domestic customers)
- Knowledge of export orders
- Ability to manage time well and prioritise work patterns
- Previous experience within a Supply Chain environment
- Team Player
- SAP - ERP Platform knowledge, Excel, Word, PowerPoint and Outlook
Locations
Customer Service Representative (Chester) employer: Innospec Inc.
Contact Detail:
Innospec Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Chester)
✨Tip Number 1
Familiarise yourself with the specific import and export regulations relevant to the EU and ROW. Understanding these principles will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your ERP system knowledge, particularly SAP, as this is a key requirement for the role. Consider taking an online course or tutorial to enhance your skills and show your commitment to mastering the tools needed for the job.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can help you prepare for addressing complex requests and resolving issues effectively during the interview.
✨Tip Number 4
If you speak French, Spanish, or Italian, make sure to highlight this in your discussions. Being multilingual can set you apart from other candidates and is a valuable asset in enhancing customer relationships.
We think you need these skills to ace Customer Service Representative (Chester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as knowledge of export documentation and ERP systems. Use specific examples to demonstrate how you've gone the extra mile for customers in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the role's requirements. Mention your ability to manage complex customer requests and your commitment to continuous improvement in service delivery.
Showcase Relevant Skills: Emphasise your communication skills and attention to detail, especially when discussing your experience with documentation and problem resolution. If you have language skills in French, Spanish, or Italian, be sure to highlight these as they are beneficial for the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your documents reflect a professional standard, as attention to detail is crucial for this position.
How to prepare for a job interview at Innospec Inc.
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided outstanding customer service in the past. Highlight situations where you went the extra mile to resolve issues or enhance customer relationships.
✨Demonstrate Attention to Detail
Since the role requires diligence in handling documentation, be ready to explain how you ensure accuracy in your work. You might want to share methods you use to double-check your documents or processes.
✨Familiarise Yourself with Import/Export Knowledge
Brush up on your knowledge of import and export principles, especially within the EU and ROW. If you have experience with export documentation, be sure to mention it during the interview.
✨Prepare for System Knowledge Questions
Expect questions about your experience with ERP systems, particularly SAP. Be ready to discuss how you've used these tools in previous roles and how they can help improve customer service.
