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- Tasks: Enhance customer relationships and manage product movement efficiently.
- Company: Join Innospec, a leader in customer-focused solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and continuous improvement.
- Qualifications: Fluent in French, Spanish, or Italian; experience in supply chain preferred.
- Other info: Knowledge of SAP and ERP systems is a plus.
The predicted salary is between 27000 - 45000 £ per year.
Overall purpose: To enhance customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.
Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.
Manages customer, internal and external expectations and relationships whilst striving to constantly improve customer satisfaction.
Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
Books final dates for orders and maintains system dates, keeping all orders current and accurate.
Import/Export: Knowledge in both import and export (EU and ROW) is an advantage. Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard).
Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all customer complaints within 2 months.
System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
Participates in Supply Chain projects as and when required.
Language: Fluent in French, Spanish or Italian would be beneficial.
Person Spec
- Highly Customer Focused
- Excellent communication skills, both verbal and written
- Export principles in Europe and ROW including Export documentation and import principles into the UK (domestic customers)
- Knowledge of export orders
- Ability to manage time well and prioritise work patterns
- Previous experience within a Supply Chain environment
- Team Player
- SAP - ERP Platform knowledge, Excel, Word, PowerPoint and Outlook
Customer Service Representative employer: Innospec Inc.
Contact Detail:
Innospec Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the specific import and export regulations relevant to the EU and ROW. This knowledge will not only help you stand out but also demonstrate your commitment to understanding the complexities of the role.
✨Tip Number 2
Brush up on your ERP system skills, particularly if you have experience with SAP. Being able to navigate these systems efficiently can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can help you prepare for addressing complex requests and resolving issues effectively.
✨Tip Number 4
If you speak French, Spanish, or Italian, make sure to highlight this during your interactions. Language skills can be a significant advantage in building relationships with customers and enhancing their experience.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as knowledge of export documentation and ERP systems. Use specific examples to demonstrate how you've gone the extra mile for customers in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of building strong relationships with customers. Mention your familiarity with import/export processes and how you can contribute to improving customer satisfaction.
Showcase Relevant Skills: Emphasise your communication skills and attention to detail in both your CV and cover letter. Highlight any experience you have with SAP or other ERP systems, as well as your proficiency in Excel, Word, PowerPoint, and Outlook.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your diligence and attention to detail, which are crucial for this role.
How to prepare for a job interview at Innospec Inc.
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided outstanding customer service in the past. Highlight situations where you went the extra mile to resolve issues or enhance customer relationships.
✨Demonstrate Attention to Detail
Since the role requires diligence and attention to detail, be ready to explain how you ensure accuracy in your work. You might want to share experiences where your attention to detail made a significant difference in outcomes.
✨Familiarise Yourself with Import/Export Knowledge
Brush up on your knowledge of import and export principles, especially if you have experience in this area. Be ready to discuss any relevant experience you have with export documentation and how it relates to customer satisfaction.
✨Prepare for System Knowledge Questions
As the role involves using ERP systems like SAP, be prepared to talk about your experience with these platforms. If you have advanced skills in Excel, Word, PowerPoint, or Outlook, make sure to mention them as well.
