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For Companies At a Glance
- Tasks: Manage high-profile customers and lead a team to achieve commercial success.
- Company: Join innocent, a leading drinks company on a mission to promote healthy eating.
- Benefits: Enjoy a solid rewards package, private healthcare, birthday off, and free smoothies!
- Why this job: Be part of a diverse team making a positive impact while developing your career.
- Qualifications: Confident communicator with leadership skills and a passion for customer service.
- Other info: Diversity is key; all backgrounds are welcome to apply!
The predicted salary is between 28800 - 43200 £ per year.
Here at innocent, we’re on a mission to make it easier for everyone to get more fruit and veg into their bodies. We started back in 1999 and since then we’ve gone from selling a few smoothies at a music festival to becoming one of Europe’s biggest drinks companies with around 1,000 people (and the B Corp seal of approval).
It’s nice to be able to say things like that but we’re not patting ourselves on the back just yet. We want to show everyone that it’s possible to be a successful business while looking after people and the planet too, so we’re trying to get better in pretty much every way. And that’s where this job comes in.
What You\’ll Be Doing
The UK+ Operations team is looking for someone to manage some of our highest profile customers and lead a team, delivering brilliant commercial outcomes for the UK. You will be responsible for communicating with those customers with authority, confidence and integrity, and leading forecasting processes for UK+, contributing directly to the UK+ Service Level. You will lead the team in developing a voice of the customer program to keep the customer at the centre of the supply chain.
You’ll Have
- Represent innocent externally – and operations internally – with authority and assuredness.
- Manage significant customer forecasts, confident in your decisions and the impact they will have on the business.
- Build brilliant relationships, with your customers but also your team.
- Build a clear voice of the customer program to deliver top tier AGS scores.
You’ll Get
- To work directly with high-profile accounts that have a significant impact on UK performance.
- To lead and develop 2 direct reports.
- Working cross-functionally, across the supply chain, GTM teams and newly formed European customer supply team.
- To take a leadership role within the UK+ Ops team, raising the bar for all around you.
We want innocent to be a great place to work, so we do lots of stuff to make people feel at home and try to make sure everyone’s career is shaping up the way they want it to. There are plenty of opportunities to have a go at something new or take things further.
In exchange for helping us do business in the right way, you’ll get a solid rewards package that includes a salary (phew), private healthcare, a target-based bonus, and a bunch of other nice things like a day off on your birthday. And yes, you get free smoothies.
We also know that not all our drinkers come from the same background, or think the same – so why should we? At innocent, we want to be a great place to work where a diverse bunch of people from all backgrounds can turn up and thrive. When we hire, we want all the juice, bits, and pulp that make you who you are.
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Customer Operations Expert employer: Innocent Drinks
Contact Detail:
Innocent Drinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Expert
✨Tip Number 1
Familiarize yourself with innocent's mission and values. Understanding their commitment to sustainability and customer-centric operations will help you align your answers during the interview and demonstrate that you're a good cultural fit.
✨Tip Number 2
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to communicate with authority and confidence, as this is crucial for the role of Customer Operations Expert.
✨Tip Number 3
Showcase your leadership skills by discussing any experience you have in managing teams or projects. Be ready to explain how you can inspire and develop your team while maintaining high performance.
✨Tip Number 4
Research the specific customers you'll be working with and understand their needs and challenges. This knowledge will allow you to speak confidently about how you can contribute to their success and improve the overall service level.
We think you need these skills to ace Customer Operations Expert
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with innocent's mission and values. Highlight your alignment with their commitment to sustainability and customer-centric approach in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer operations, team leadership, and relationship management. Use specific examples that demonstrate your ability to manage high-profile accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your skills and experiences make you a perfect fit for leading the UK+ Operations team and enhancing customer satisfaction.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams or projects in the past. Emphasize your ability to build relationships and communicate effectively with both customers and team members.
How to prepare for a job interview at Innocent Drinks
✨Show Your Passion for Fruit and Veg
Make sure to express your enthusiasm for innocent's mission to promote healthy eating. Share any personal experiences or insights that align with their values, as this will demonstrate your genuine interest in the company.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to build relationships and foster collaboration.
✨Prepare for Customer-Focused Scenarios
Think about how you would handle high-profile customer interactions. Be ready to discuss strategies for managing customer forecasts and maintaining strong relationships, as these are key aspects of the role.
✨Emphasize Cross-Functional Collaboration
The job requires working across various teams, so be prepared to talk about your experience in cross-functional environments. Share examples of how you've effectively collaborated with different departments to achieve common goals.
